Bromic Smart-Heat Tungsten Smart Radiant Infrared Electric Patio Heater, 3000W, Model BH0420031 (BR-ETNG-30)

I needed to contact the company for a couple of things: received broken bulbs, how to properly dispose of broken bulbs and handle new bulbs, issues with unit working.Each time I contacted the company their response was very fast and they immediately resolved my issue or answered my questions to a satisfactory level. They even assisted in troubleshooting the power switch I did not purchase from them, which resulted in me purchasing a replacement from them.Product works great and I’m looking forward to sitting outside on those cooler nights that used to drive me indoors.

We bought two of these for the porch on a new home we were building. They put out great heat! Love them!

We bought this heater at Amazon at a price about 40% lower than of the same item on the manufacturer website. So far we’ve only tested it and it works great…. Still too warm outside to put it to good use. Please note that the heater alone will not work, there’s a converter about $1k (purchased separately) that is needed to assemble this heater and make it function

I called Bromic prior to purchasing these heaters (2000 watt) and explained that it would be for an outdoor patio which is 12 X 20 foot area. I was told 2 of these heaters should be more then enough for comfortable heat, Great, so I purchased them along with a $800.00 dimmer / controller and had my electrician install them. We got 240 volts with a 30 amp breaker set up and ran 10 gauge wiring to the heaters, should be more then adequate to supply the power for 2 of these heaters. Excited I turn them on and am very disappointed right away. The heater puts out heat if your standing right under it or about 3 feet away, move any farther then that and you will not feel the heat. Thinking something is wrong with the install or the heaters I called tech support and was told these will cover about a six foot area only! It was a complete waste of money, time and energy!! $650.00 per heater and a way over priced controller for $800.00 will be going in the trash!! Not ideal for outdoor use at all, please don’t waste your money on this junk! My tiny $120.00 plug in electric heater gave me more heat then these!! Very disappointed and upset for being mislead by them!!

When I bought this heater, I found it difficult to get information for my application, hence I'm writing my first amazon review, to help others who want to buy this, but can't get the info they need.I bought the 4000W model of this heater to use in a 12'x14' screen porch I just added to my house. I live in Massachusetts, and I wanted to extend the use of the screened porch. The porch has one solid wall (against the house), one 5' wall (with screen above it), and two fully screened walls. The unit is installed on the ceiling parallel to the wall of the house, about 11' from the floor.If you have ever sat near one of these heaters at a restaurant, you know how they work. You can feel the heat, it takes the edge off of a cold day, but you may still need a light jacket or sweatshirt.Overall, I am very happy I installed a heater in my screened porch, and this 4000W unit heater has worked great.Pros:- The one 4000W unit I had installed gives off enough heat for my porch. You can feel the heat within a minute or so of turning it on, and it's enough to take the edge off and let us be comfortable. Will it let us use the porch in mid-January, when it's below freezing out? No. Will it let us use the porch in the spring and fall, when the temps are in the 40-70 degree F range? Yes. It's September and we've already used the heater on the cold mornings, when the temp was ~50 F.- As expected, the heat is directional, and it warms things (people) more than the air. The unit can be adjusted (tilted) to aim it better to where people are sitting. For my porch, this unit covers the main seating areas. If you stand in a corner, out of the direct line of the heater, you won't feel the heat. If you sit at the table or on the couch, where the unit is aimed at, you'll feel the heat.- Installation instructions were good (installation was done by a licenses electrician).- Unit looks sleek.- When it's on, it creates a subtle orange glow.Cons:- The manual/web-info doesn't discuss the on/off switch. My electrician used a typical (but 240v rated) white toggle on/off switch, like a light switch. This heater should really be controlled by a timed switch, like hot-tubs, saunas, etc have. It's easy to accidentally leave this on, as the glow isn't that bright in daylight. Given the power it uses, and that it creates heat, a timed on/off switch is the safer answer. I've searched for such a switch, and I haven't found one that works for 240v and 20amps. I called the company and they make a controller that I think will work, BH3130010, but I'm not sure. This controller is $250 (ouch) and the on-line spec isn't that clear (and certainly amazon's description is lacking, it says it's rated for 120v). The Bromic company website should have an application-note addressing a timer-switch/controller that works with this heater. Minus one star for this.Note that this is a 240v unit, and requires its own circuit breaker. Make sure your electrical panel can handle another breaker at 240v.I bought an Amazon open-box unit, which saved me more than $70. Several open-box units were available, I chose one that was "like-new, original packaging" and it was just that. Other than the box being re-taped, it looked like it had never been opened.I highly recommend a heater for a screened porch in a cold climate, and this unit is working great for my porch.

Enjoying this heater on our boat deck with roof area. Provides comfortable heat for our 100ish sqft south TX area during winter months.Great customer service, as I broke heating element during unpacking from shipping box (carful easy to do). Called customer service and they immediately shipped replacement.

We have had this installed for 3 months now and believe it is an excellent value. We live in Seattle and the weather is often damp and cool, so we needed a heter for our covered deck, which is 16' long by 12' wide. We had the unit professionally installed and it has worked flawlessly, every time, and we have used it dozens of times. The heat is gentle and persistent and maintenance free (so far). Excellent value for the money.