We can't get the pump to work. Was depressed when we purchased it and are turning it in the direction of the arrow but it does not rise. Any ideas?

I just had this problem 1 minute ago. What worked for me was making sure my hands were dry and tractable, then twisting the entire pump CLOSED by twisting the base of the blue pump. This was to make sure that the base did not rotate along with the top part of the pump, which was what I was unknowingly doing before. THEN I held the bottom part (the base) with one hand, while twisting the top counter-clockwise with the other hand. You should feel some resistance, and it should pop up with a few turns.

Manufacturer	Vanicream
Package dimensions	21.5 x 8 x 7.2 centimetres
Package Weight	0.51 Kilograms
Item dimensions L x W x H	7.6 x 7.6 x 17.8 centimetres
Item weight	14.4 Ounces
Brand	Vanicream
Colour	White
Country of Origin	United States
Format	Liquid
Volume	473 Millilitres
Scent	Fragrance Free
Skin type	Dry
Special features	Compact, Long Lasting, Travel Size
Item model number	345334310167
Product Dimensions	7.62 x 7.62 x 17.78 cm; 408.23 g
ASIN	B003XWG880

Moisturizing Lotion with Pump | Fragrance and Gluten Free | For Sensitive Skin | 16 Ounce (Pack of 1)

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