KYBSR4415 Strut-Plus Complete Corner Unit Assembly -Strut, Mount and Spring

My mechanic suggested KYB struts so I found them on Amazon. At the time, during the pandemic, it was the only place that carried them. When they were delivered, my mechanic installed and it seemed like everything was fine. Within about 2 1/2 months and less than 680 miles, I noticed some rough riding so I thought I had a different problem with tie rods (A few months prior to these new struts, I already had new brakes, new rotors, new control arms, axle, ball joint, stabilizer bushing, tires, links and engine mounts).This time I took it to a Toyota dealer and they noticed a significant leak from the struts. I saw it for myself so I contacted KYB. They first wanted me to remove the struts and bring it to one of their authorized locations for inspection. After talking to my mechanic, he said he couldn't remove the struts and have my van sitting there for 10 days until KYB verifies they are defective and ship out new struts. I understood he needed his real estate space to work on other vehicles and I couldn't just drive my van out of his location without struts.So I contacted KYB again and asked for their authorized inspection locations. They gave me a list but also indicated that these locations are not obligated to approve replacement since I didn't buy them at their location. That's fine but Amazon does not do or have inspections or mechanics on hand to inspect. After picking one of their locations who I actually bought tires from before, I had them inspect to confirm the struts were bad but they would not replace under warranty since I didn't buy from their location.After all that, I had them replace my struts and I now paid twice for struts and labor.I took the defective parts home and contacted KYB again with photos requesting a replacement part for their defective parts. I offered to ship the old part back. Since I already paid for a second set of struts, I would keep these for the next fix. KYB would not replace the defective struts and from their last email to me "KYB does not sell directly to the public, so we do not have the facilities to process any returns, exchanges, or warranties with the public".** KYB does not honor their warranty and will not provide replacements even with their own authorized locations indicating their strut is defective **Buyer beware. I hope I save someone the frustration and money wasted that I went through.

I bought this product 20 days ago for my 2012 toyota sienna Profesional mechanic installed /KYB complete shok/ for me after 6 day shok droped oil it was really interested mechanic inspect all shoks and they said it is dead i need to contact KYB store get new one 😀 when i drive freeway sounds like pog pog pog 😡 DO NOT buy this shok just you will lost your

Bought this strut from another supplier.The strut itself is fine but the mounting plate is utter garbage. Immediately after installation I started getting a noise when I turned the wheel from the right strut mount. I ordered a KYB strut mount to replace it. Once I removed the mount and compared to the replacement I could see the quality of the strut mount that came with the assembly was very poorly made. About a week later the left side started making the same noise.Everything is fine now that I replaced both strut mounts. But I would have been better off just buying the components or buying another brand of complete strut. I do not recommend.