Is this not the real product? I see all these reviews saying it’s not?

I left a video review about the lip mask. I’ve been buying it for a few years now from Sephora and just recently discovered (on Prime Day to be exact) that Amazon sells it as well. I was so excited as the Berry flavor which is one of my faves was on sale for 16. I bought that and then wanted to fry limited edition Mango, and also purchased the pink lemonade for my daughter as that is another fave of ours. Well the Berry came first and after I opened it I noticed the smell was weaker than my other two jars. I thought maybe it was a one of situation. Then the Mango came in(mango/pineapple scented anything is my number 1) and I opened it up and BARELY smell anything at all. I was SO disappointed about this one. These are not cheap at 25 a piece so I thought for sure there had to be a mistake. Had I not of gotten the Berry one as well I would have thought maybe it was normal, but then again all the scents we have and we have 4 of them smell delicious. However I will say the Pink Lemonade came in smelling great. I don’t write reviews on here often let alone video reviews, but that is how disappointed I was. I’m not saying these aren’t the real thing, I just question why one has a much fainter smell next to our other Berry ones and why the Mango barely has any scent at all.

What’s the difference between the gummy bear scents? It looks like two different brands.

I ordered the gummy bear. Smell is great. Brand is the same. Laneige makes several amazing scents.

How does this differ from a lip balm that I’d typically apply before bed? Facts, not opinions, please!

It costs more! Not to different otherwise. Nivea lip balm is still the best one.

I received my Amazon package but no product inside. How can I get a refund or get assistance from customer service?

They are great, just call customer service

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Description

💋 Wake up to irresistibly plump lips—because your smile deserves the spotlight!

UNISEX TRAVEL READY - Compact 20g size with a sweet vanilla scent, perfect for on-the-go professionals who demand flawless lips.
BERRY INFUSED HYDRATION - Packed with pomegranate, grape, and raspberry juices to nourish and revitalize dry, rough lips.
OVERNIGHT RENEWAL POWER - Exfoliates and deeply moisturizes while you sleep, revealing plump, smooth lips by morning.
COCONUT OIL MOISTURE LOCK - Prevents moisture loss during sleep, ensuring lips stay hydrated and glossy all night long.
GLOBAL SENSATION IN LIP CARE - A lip mask so loved, it sells every 2 seconds worldwide—don’t miss out on the cult favorite.

Laneige Lip Sleeping Mask Sweet Candy is a globally acclaimed overnight lip treatment that exfoliates and deeply hydrates with a Berry Fruit Complex and coconut oil. Designed to restore moisture and smoothness, this 20g balm locks in hydration while you sleep, delivering visibly plumper, softer lips by morning. Its compact size and unisex appeal make it a must-have for busy professionals seeking effortless lip care.

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