ULTRALOQ Latch 5 Smart Lock, Built- in WiFi 6 Fingerprint Door Handle Lock, Biometric Keyless Entry Door Lever with App, Digital Touchscreen Keypad, Smart Locks for Front Door, App Remote Control

I would by again! I was replacing a older model and the holes were exactly in the same spot. During first instalation wifi did not setup, but it worked when I logged with the app. It is not clear on setup that you must hold 1 for 5s to enable Bluetooth. Every thing else worked just fine. App got better, notifications, fingerprint setting and use were perfect. They also upgraded to 4 AA batteries and the handle holding system is way better with inner screws.

Great lock. This is my second Ultralock product. They work GREAT. Had a little trouble connecting to WiFi but finally got it and it works. Easy installation and setup with app.

Sheesh what a pain in the butt this was to install. Not the mechanical part - that was as easy as anything like this can be. This is a pretty sturdy (but mot as sturdy as the older, not as "smart" model it replaced) lock that I used for entry to a server room in a commercial building. The app pairing and WiFi setup was insanely frustrating. I mean REALLY bad. It took an hour and a half or more to get this thing to the point where I could start adding users. The bluetooth pairing and discovery process failed at least a dozen times. It timed out so quickly that I had to start over several times. Once past that, I could not get it to connect to WiFi - it took another 8 or 10 attempts and I even had to verify that my APs were allowing 2.4Ghz connections since the app and instructions mention that about a million times - it doesn't support 5Ghz WiFi. But changing nothing, it finally decided to connect to WiFi (door is about 12 feet from an AP, BTW, so was not a signal strength issue). So it was hard enough to get going that I can't recommend it, but it was the only thing on Amazon that didn't seem like a total piece of junk except for the Schlage which had terrible reviews. Oh and as for ergonomics - why the hell would you put the fingerprint reader so close to the handle? I also found that you have to tap/smack the keypad area multiple times to get the think to wake up to allow for a PIN entry. The backup keyway is in a horrible spot too - just like the old model. Not happy so far. Note that these things EAT batteries, so you will be replacing them a lot. I'd suggest rechargeable Li-Ion or Eneloop Pros

Update (1/5/2026) On the issue with my two new Latch 5 units, support was able to add me to the beta for the latest software update (like 1.52.0018) and it solved the WiFi issue. However, shortly after the upgrade one of my locks died. Support is sending me a new one to replace it (after troubleshooting with me). Fortunately the dead lock was on an interior door which is usually in passage mode (i.e. mostly always unlocked). Kudos to the vendor and support team for standing behind their product. The remaining upgraded lock is still solid with its wifi connection. To contact support, I used the support option in the Xthings app and got a reply back within a day. I was very specific about everything I’d tried so as to head off the basic troubleshooting. It paid off and we were able to reach a consensus on the issues quickly. Upgrading back to 4 stars. Update (1/1/2026) Ordered 2 of the latest version of the Latch 5 and they won’t stick on the Wifi network. My older deadbolt and Latch 5 work great and are solid. The new ones with the v49 (1.49.0018) firmware just won’t stay connected, it’ll last up to several hours but once it falls offline it’s done. Additionally, with the newer Latch 5 locks, you need to hold down the 1 key for 5 seconds to activate Bluetooth which is also annoying if I just want to add a user or change a code. I know my WiFi is solid since it works great with the older Ultraloq products and I did all the tuning needed to make that happen (dedicated 2.4g SSID, strong signal, etc.). Kind of disappointed these updated locks are a step backwards. Opened a ticket but I believe they need to improve the firmware to correct the issue and I’m on the latest update available. — Original review: The smart lock itself was easy to install and setup. If you have a deadbolt 6-7" above it, you'll likely need to remove it. Ultraloq makes an extended steel plate which covers both sides of the deadbolt hole from the door latch hole. Some quick notes: * WiFi is 2.4 GHz only - many routers will allow you to name your SSID (network names) differently for 2.4 GHz and 5 GHz. * It's been installed several weeks, and the batteries are still good. * Fingerprint reader works great. It's quick and will get it on the first or second try. * App is easy to use, every now and then it'll time out on connecting but with a retry it'll connect. * Alerts work great, I know when people come unlock the door. * If your lock falls off your network, try updating the firmware, this can be done from the app. After doing that it's been solid. Overall, a great product for the price.

I bought the Latch-5F from Amazon AU and fitted it myself to our front door. It exactly fitted the holes from our original lock (Gainsborough entrance latch; house was a new build in Sydney), so there was no need for drilling/cutting - just 20 mins with a screwdriver. It worked well for around 6 months and then had a problem. U-tec support was very responsive and after diagnosing the fault, they sent me a replacement lock from local stock (shipped from Amazon AU). Has been fine ever since - happy with the quick resolution :-)

Installed lock about a month ago. It was easy to install and looks great. Downloaded and installed U-tec software. Was not able to connect to my wifi at all. It was very hard to connect with the lock. Supples batteries went dead after month and door would not lock. Reolacing batteries solved problem. Newer version of software fixed connextivity problems and allowed firmware update. Lock works good. I am happy with the locks. (I have two).

Muy fácil de instalar. La configuración de las huellas digitales y con Google Home se me complicó un poco porque lo estaba haciendo mal. Pero su atención a clientes y servicio técnico me ayudo y quedó funcionando al 100.

Great product and excellent post purchase service

I got my carpenter to fit this lock as part of fitting a new fire door to my apartment front entrance, therefore cannot comment on the installation process. The app is easy to download. I had to use an international phone service (Viber) to be ‘talked through’ how to set up the user for this smart lock, as I did not manage to figure this out from the written instructions that came with the lock. The customer service is in America and Australia (not the UK where I live) but the woman spent around 40 minutes with me on the phone until it was resolved. This phonecall was then followed up with an email from the company, so the customer service is excellent. You can set up multiple users for the smart lock with different codes, but it is not possible to change the code - if I ever want to change a user’s code, I have to delete the user and then re-ad them. It’s simple enough to do, but it would be better if there was the option to simply change the code without having to delete and re-ad each time. Once you know how to do this, it doesn’t take long. Very happy with the finger print access (2 finger prints per user) and also the 4-8 digit code access. I have not yet tried connecting this lock to Alexa or any of the other advertised features, so cannot comment on this functionality feature. I do keep the emergency key for the lock on my keyring along with my car key etc, and another spare key for this smart lock in a secure location ‘just in case’ I do get locked out using the digital function of this smart lock - the key hole is discreetly under the smart lock. Not yet had to use my emergency key access, but it’s good to have it available! Overall, very happy with this smart lock and the app that works alongside it. I like that with each ‘user’ you can choose if you want to add them as an ‘admin’, ‘normal user’ or ‘temporary user’. One last thing to comment on, is that this lock is not too loud to operate. There is a small beep and motor sound when it unlocks, but it is not bothersome which is great. Photo: side view of both sides of my smart lock.