JUMPZYLLA Trampoline 8FT 10FT 12FT 14FT 15FT 16FT Trampoline with Enclosure - Recreational Trampolines with Ladder and AntiRust Coating, ASTM Approval Outdoor Trampoline for Kids

It has been little over a year, since I bought the product. 12 feet.Assembly was simple, was done in about 1 hour, 2 people.Bounce and product quality is good and my kid really loved it.My kid and his friends use it pretty often and have lot of fun !!Personally for me the cost was worth every penny, since I hear kids smiles and laughs every day in summer.All good until now, and here comes the best part......, this is where the companies makes a difference.CUSTOMER SERVICEOne of the pole snapped because of couple of kids bumping into it from trampoline.I was trying to find a replacement part, could not find on Jumpzylla website , so contacted thier customer service.I thought since I was out of warranty, the service will try to sell me expensive parts and I was prepared to pay as I like kids to continue to have fun.To my surprise the customer rep asked about problem, how it happened, pictures and details.Once they analyzed it, they recommend a new trampoline as it might not be safe for kids, which I thought was a stretch to be honest.Thought I have to purchase a new trampoline again, but nope, it was on the HOUSE !!!Cannot believe in this day and age, we have a company that values its customers and takes time to know about thier product and continues to improve the product while keeping current customers satisfied.Simply awesome, kudos and thank you to the JumpZylla team for leaving a lasting positive experience!!!

This “jump-a-lean” as my daughter calls it is amazing. It is incredible what engineers can do, and this massive trampoline fits in a remarkable small box with very few overall parts. It is easy to assemble by yourself, and will not take too much time. This is the #1 yard toy, and the netting is very safe and secure across the bottom near the springs. You will not regret getting one, and your children will have something fun and healthy to do outside in the sun. Place a sprinkler underneath on a hot day, and enjoy some free time while the kids are occupied. We got the 14' version, because you want it to be big so you can enjoy it with them, and the price of the 16' version did not make too much sense.

We bought the 16 ft model. When it arrived in beat up boxes, we were skeptical. We were pleasantly surprised that all the pieces were intact and we were able to assemble it with no problem. The only issue we had was that the net had holes in it, obvisouly caused by the shipping abuse. When we messaged the company through Amazon, they reached out to us within 24 hours. We sent photos of both the shipping boxes and the damage to the net. They sent us a replacement net within a week. Great customer service and a great product. Highly recommend!

This trampoline is easy to install. Is very high quality. Has provided hours of fun for my kids. The only issues we have had are some buckling on the poles for the net from my kids sliding down them as fire poles. But with jumpzylla's warranty, they sent us replacement poles very quickly. We even left it out all winter long in Michigan (I know, a no no) but it's still doing great.

Great trampoline and easy to assemble! We did have issues with shipping. The box was severely broken and we denied the order from FedEx and had issues waiting for the refund. Meanwhile, we ordered again and the next box was also damaged but no parts were coming out of it.

Buy this one you won't regret it! This is an awesome quality trampoline and customer service is top notch.. We held out for a couple years when our kids started asking to see if it was just a phase. It's just that you see everyone trying to give away and old rusty trampoline all the time and everyone told us "once you have one they'll never use it, they weather quickly, bad investment since it doesnt last"- Wrong. Purchased as a christmas gift 2022, setup june 2023 a now its year later so offering a thorough review here. The quality is awesome, the powdered finish on the metal rods really helped with any signs of weathering, rust etc. after a full year of unforgiving PA weather it still looks brand new..no sun fading either and we purchased solid black. The reason for my customer service review- we had ours setup for about 2 months last sunmer and a massive storm came through. A huge section of our neighbors tree fell directly on the trampoline. The size of the tree could have easily crushed anything in its path. It landed directly on the net in between 2 of the poles and the net actually held the tree up off the ground !! The netting itself sustained no damage as in tears etc, but due to the weight of the tree the upper curved poles did bend inward and one of the fiberglass rods broke that slides in the top of the net ( it had direct contact on impact so im not suprised). Talk about a strong quality made product!!! My 1st thought was ( well, other than being furious because it was brand new and this wasnt the 1st time we had issues with this tree that isnt ours) but if it can hold a huge tree off the ground we'll ok thats actually great I'm now 100% sure it will hold my kids inside when thry are flipping around!!! We waited all summer but our neighbor failed to follow through on promise of replacement - it wasn't that huge of a deal once the tree was cleared we bent the poles backward & made it work for the remaining usable months last year- the shape of net didn't look pretty and tight because but other than that it still appeared and functioned like new. Fast forward to this spring- we started looking into purchasing a whole new trampoline ( still jumpzylla of course) - to my suprise you can buy replacement pieces Jumpzylla has a catalog on their website you can choose piece by piece and they are reasonably priced too. However, I was not able to locate 1 item- the fiberglass rod that slides in the top of the net between the poles. So I reached out to their customer service team before buying an alternate name brand replacement ( mind you this is a year later) 1. For claims that say customer service doesn't respond - they do!! and very quickly via email. 2. I explained the situation : needed to buy a replacement fiberglass rod not available in the catalog etc etc and the reason why. They asked some questions about how the damage happened & what pieces were ruined. I was very upfront with the fact we purchased in December 2022 and its now June 2024, I sent a few photos of the damaged parts, the tree that fell on it and within 2 days ( 3 emails later) they shipped me all the pieces and covered it under warranty!!! If that's not superb customer service- and not even just because it was free but because they communicated in a timely fashion and were more than willing to help ( It was only supposed to be a 1 year warranty) ok- a couple pointers1. In the late fall ( october-ish) we did remove the upper pieces of the trampoline ( padding over springs, mat, springs, padded poles) to store for the winter we figured this would help with longevity it doesnt take long to put the upper portion back on.2. The net section can be a little tricky to lace on initial setup the directions really dont explain how much tension but avoid making it super tight or you will run out of string halfway around the trampoline and have to unlace it and start all over ( its a pain in the butt) , be sure that you see a small gap between the loops and the net.the net shoukd not be flush with the trampoline mat. I'd safely say leave a 1 inch gap.3. I do agree with the review I read about the fiberglass rods being a pain to get in because they have no " give" they are really hard and you will need 2 people for this more than any other step in my opinion- you have to try to bend a solid rod to a slight curve to slide it in the holes between 2 t connectors on each section at the top of the net- However, after seeing a tree fall on the trampoline I can appreciate the fact that these are has hard as they are and the fact the net is so durable too.