The Butler Speaks: A Return to Proper Etiquette, Stylish Entertaining, and the Art of Good Housekeeping

I loved this book when I first read it in 2015. I was so excited to start teaching these things to my children and practicing them in my home when inviting people over. But, it has been 6 years and I have yet to put into lasting practice anything from the book. I find that everyone in my circle is intimidated if I set up a tea service. It doesn't matter if I go first and subtly show people what to do without saying so or casually give directions -they still feel uncomfortable. And then, it takes SO much effort with small children around if no one is willing to help you. My mothers' group simply does prepackaged snacks straight out of the bag at the local playground and after six years, I can see why. It makes me sad that etiquette and fine living is being lost but I think it is a casualty of the incredibly increased demands on parents without affordable domestic help.

When I set out on the long arduous journey to Amazon.com to buy this book, I have to admit that I was bit leery. Technical books can be very dry, and a bit tough to follow for me. I absorb much better hands on and find it difficult to focus if the written word doesn’t grab me. However Mr. MacPherson puts some very interesting, insightful and valuable knowledge in one quick and easy read. Making it less of a technical book and more of a nice stroll through the basics of our profession.In order to provide the epitome of service in these modern times we need to know were it all started. Mr. MacPherson seamlessly incorporates history with modern technique, laying out the foundation any private service professional should have in a light, easy to read format.He wastes no time in giving little tidbits of knowledge by explaining what role the white glove took in the early 20th century and how it’s role has changed; and the proper etiquette on how a Butler should stand with them in hand. Right there on page 5.He goes on to explain the traditional roles and titles of household staff and how they have morphed into what they are today; all while entertaining with tidbits of knowledge and skills. From there he covers topics such as Tea Service, Bar Setup, Entertaining Etiquette (including the various tools such as plates, silverware, glassware, and service vessels) to cleaning a room and how to properly iron and fold a shirt. Once you have read it you will be surprised at how much I failed to include in the list, like table manners and how to eat sushi.Throughout his book Mr. MacPherson mentions “The Bulter’s Toolkit”, yet he fails to mention that this book should a part of any Private Service Professional’s standard toolkit. However he does list some additional books in the back that are also must haves.

While I have not finished reading this wonderful tome, I can unequivocally state that it is by far the most complete, up to date and informative book of its kind. I had the pleasure of hearing Mr. MacPherson speak at a meeting of the Los Angeles Chapter of the Domestic Estate Managers Association in the fall of 2011. He was witty, informative and completely charming, he translates his personality very well to his book.All who wish to know how to plan dinner parties, choose the correct vendor, lay a table, open a bottle of champagne, use proper etiquette with guests simply must read this book. Mr. MacPherson covers the art of housekeeping very well. I am most grateful that Mr. MacPherson shares credit with Mr.Robert Roberts, a butler of the 18th and 19th century, Mrs. Isabella Beeton, the first professional housekeeper and Mr. Charles Pierce, a 18th century household manager. History abounds in the Butler Speaks; Turning the table, menu cards, seating boards,the correct usage of cutlery and many more knowledgeable facts.Most of all, I am grateful that Mr. MacPherson lends credence and recognition to my mentor, the late Mr. Ivor Spencer, who single-handed revived the art of bultering by inaugurating the very first butler school in the world in Great Britain.I say to all who read this review, that Mr. MacPherson is worthy of being the heir to Mr. Spencer's legacy.This is a purchase well worth the price, for one cannot put a price on knowledge.

I have only had a chance to take a sneak peak at the book and I am very excited about it. I love entertaining and this book is all you need for that and to elevate your skills.I am very disappointed though about the way it has been handled at shipping. It clearly suffered a hard blow because it came with a tear in the cover. I am very mindful of my books, I care deeply about them and keep them in pristine condition and seeing the book arrive like this is making me think twice before ordering from amazon.

If you desire to: Manage a home well, whether your own or your employers, know how to properly conduct yourself in most any situation; entertain friends and family in a way that will make them feel welcome and comfortable; or be of competent service to those around you, then look know further than this book!

This was a very quick and easy to read reference guide which reminded me of all the lessons I had been given as a young girl and instinctively still use today. I'm so glad they're not going out of fashion and it was nice to know that others share their concern with doing things well around the house and how to treat out guests respectfully. I recommend it!

MacPherson wrote a book on a topic that could lift people from our social despair by reminding how the little things in life make it an ugly society more civil and life so pleasant. His inclusion of historical notes on the contraction of private domestic work in another time were enlightening and made the book so much more valuable and enjoyable than simply a book of "rules". By the end of the book, I had a sense that MacPherson is a very down to earth and very likable man.

What an interesting book. Full of wonderful tips, and history. I wish it had been longer. I would love to have a butler, even for only a few days.

As a former butler in one of the best hotels in the world, I find it very helpful as a GM )position that I now hold), to train my staff.Highly recommended!

This gent simply does what we all do anyway. The book is patronising (and naive). I skimmed it and then ditched it.Waste of money.

clear and helpful

Very useful and well presented.

I love going the full nine yards when entertaining.Pity that when i am invited rearly this happens.I wish that i lived in the bye gone days of etiquette i would have fitted in perfectly,reading this book makes me want it even more.