NGTeco Time Clocks for Employees Small Business

This product is easy to use, it will help me save time by keeping up with employee time, but more than that the customer care that I received from Markus was outstanding. No long hold times, and he was extremely helpful and knowledgeable.I would highly recommend this timeclock.

I was excited to try this time clock and loved the idea of the app..BUt you can’t access the app if you are not in the same location! Totally defeats the purpose of having the app and being able to access the time clock anywhere. Admin speaking. As far as the actual time clock, it works great. Employees do not have any issues. Just don’t expect to view time cards remote!

Our office bought this time clock a couple months ago and recently started having problems where the attendance tab would only load some of the time and eventually stopped working altogether so we couldn't add punch times or edit them either. I called customer support today and immediately got connected with Alex. He was very patient and knowledgeable and walked me through step by step to disconnect and reconnect the device. It ended up being that there were extra spaces between first and last names of employees and it was causing the errors. It's working normally now, huge relief!

Had to call NGTECO when an employee left and Michael helped me set up and get the reports very quickly and simply - great support service!

Buyer beware! The marketing is slightly misleading because it can easily be assumed that since it connects to wifi that you would be able to access the information remotely. You cannot! There is literally no purpose of connecting it to wifi other than to use the app. The problem is that you cannot log into the app on your phone if you are not either next to the device or using the same wifi. In other words that app is useless if you're not standing next to the device.

After using for 1 week, all users were randomly deleted...all information is gone.

This time stamp machine actually switches days around. I had to do this several times to verify. I couldn't figure out why people's times were off and different between what the report provided vs. what they actually wrote on their time sheets. The company helped out and determined what the error was and the issue was resolved

This product is a little difficult to use....everything has to be set up on the time clock itself...but let me tell you....THE CUSTOMER SERVICE SUPPORT HAS BEEN AWESOME!!! I have called a few times in the last couple of days with a few issues.....not big....but the support and the patience of the staff is GREAT!!! they have stayed on the line with me until i figured out the problem and how correct it!Thanks Guys!

Instrucciones muy confusasNo se puede instalar el wifiDefectuoso

great product, easy to set up - had on issue re syncing with my phone - called the 1800 number and they answered right away - discussed my problem and 30 seconds later we fixed it together and all works great!Amazing product!

The time clock is simple and works great for automatic in/out punching using the RFID cards. I don't use the facial recognition feature because I think it would only work best if using the select punch mode(ie selecting in or out punch before the punch action). The facial recognition sensor is high and may lead to accidental punches. The fingerprint reader works fine. Contrary to other product reviews, The wifi password can include letters, just follow the instructions. I don't think the system calculates overtime so I've had to manually do so in spreadsheets. Downloading the data is simple with the app, but you have to be on the same wifi to do so. The data can be emailed simply from your smart device. Overall, a good value time clock with modern functions.

Not good product and price is really high

The technical support guy Alex is really patient and well informed, he should get a raise!!!!