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Customer Support

Desert Online General Trading LLC

Dubai, United Arab Emirates

Hidepoo

Q: How do I return this necklace? Very disappointed, cheaply made. Doesn't compare to the picture and way overpriced.

I was a little disappointed in the necklace also! Return by going to your Amazon account and click on the item and there will be an option to return. Your shipping label will be mailed or you can print one off on your computer. Hope this helps:)

Q: Do you have this in a horse option?

Dear customer, Thank you for your question. I'm sorry, but we don't have a horse option at the moment. Sincerely Hidepoo Direct

Q: Is there a letter O available?

Dear customer, Thank you for your question. I'm sorry, but the "O" necklace is sold out. You need to wait a few days, O necklace will be back on sale. In good faith

Q: Can I order a second letter?

Dear customer, Thank you for your question. I'm sorry, but we have a unicorn necklace with only one letter. Sincerely Hidepoo Direct

Product ID: 450701825

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Have a Question? See What Others Asked

How do I return this necklace? Very disappointed, cheaply made. Doesn't compare to the picture and way overpriced.

Do you have this in a horse option?

Is there a letter O available?

Can I order a second letter?

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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A$73

Duties & taxes incl.

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Free Returns

30 daysfor PRO membership users

15 dayswithout membership

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Trustpilot

TrustScore 4.5 | 7,300+ reviews