C1 Rock Tumbler Kit - Professional Large 2.5LB Capacity, Up to 5X More Noise Cancelling, Adjustable Timer & Speed with Full Accessories & Memory Function, Ideal for Adults Kids

First batch is still in progress, but set up was quick and easy, and it's so much quieter and seems to be more durable than the intro level one I bought my son at Christmas (which broke in the first go-round, but that's another story and a different brand.) Customer service was quick and prompt (and sent me the bonus bag of rocks in under a week! All I've needed from them so far!) Also, the tumbling stones that came with the package are larger than ones I've gotten other ways, so fyi, but I'm fine with that! Can't wait to see how lovely they turn out!

The tumbler works very well. I’ve used it for tumbling rocks with my class and we had a great time taking our rocks from rough to smooth. The instructions are basic and I ended up watching a lot of YouTube videos about rock tumbling to get helpful tips when our first batch wasn’t as smooth and shiny as we’d expected. I’ll edit this and add the most important tips I gathered. The only real thing that I wish was different was that the belts seemed to last only as long as each cycle. Luckily, they quickly sent replacements when I requested them! Very good customer service and support.

UPDATE 03/2025: I contacted the company and they sent me a new base after I sent them the details of the problems I was having. I don't know if it was the problems we were having with the unit, but the rocks upon the finial finish did not come out super shiny as expected. When we get back from vacation I'll be testing it out again from start to finish with the new base, and will re-update my review then.So I have mixed feelings on this rock tumbler. We got it as a Christmas gift for our child. We didn't start tumbling the included rocks until February. At first, the unit worked well and everything was progressing as we expected. Then small issues started to crop up. The buttons on the unit were not working as expected and you'd have to push a button a few times to get it to register. Then the countdown for the number of days would not project the correct days left. For example, we would actually be on Day 4, but it would keep saying that 9 Days were left in the cycle. Even if you tried to change it to the correct day, it would always reset to 9. So unless you stayed on top of the tumbling days, you'd be off. We haven't even gotten through the entire 4 cycle rock tumbling period (currently just finished cycle 3) and this is only our 1st go round of trying out the machine. And it hasn't been in use constantly...we've had to do some traveling and have turned it off/unplugged it during those times. The rocks are still getting tumbled and are getting smoother and smoother, but I really expect a device like to perform better after only barely 2 months of use. I'm worried something is wrong with the control panel, and that isn't an easy fix like a belt replacement....it's a problem with the unit itself.So like any normal person, I contacted the support email in their user manual about these problems....and have gotten zero response back. Other reviews have noted excellent customer support but that has not been my experience. Very disappointed! I cannot recommend this product.... the problems we've experienced after only a couple of months of use coupled with the non-existent customer support is a big NOPE from me.

The kit has all you need for two starting batches (hard and softer rocks). I had an issue with my drum leaking, I bought this kit because in the description the seller promotes customer service. I had an issue with the drum leaking, I sent them an email explaining what I tried to correct the issue. From there they sent me a new drum, it works perfectly and the kids love it. I’m glad I reached out instead of trying to return it. Lots of fun.

After about a month, I had an issue with the tumbler acting erratically and jumping from low to high speed, changing the number of days, and shutting off, all on its own. It starting beeping constantly and ultimately I had to stop using it. I contacted customer support via text and described my issues and Daisy quickly responded to my concerns. She assessed the symptoms I was described and ordered me a new control panel also sent me a video on how to install it. I received the new panel, installed it and now my tumbler is working like it is new again!Daisy was very responsive and professional to all my texts and very helpful in getting my issue resolved quickly. Thank you Daisy for the exceptional customer service!

The tumbler works great! BUT, i texted the company as advised, requesting the additional free bag of rocks to tumble. I also inquired about a missing text line in the printed instructions. I received absolutely no response! I hope I don't have a problem with it, as I won't expect a reply. UPDATE: The company said they never received my communication. Once they see this review, they immediately responded and sent us 2 bags of rocks. Thank you for making it right!

Not only did this tumbler exceed my expectations, but when I had an issue with the base Daisy in customer service took care of it quickly and with the best communication. Awesome product and company

I started having trouble with my tumbler after about a year of use. I emailed the company and they replaced my base. Very good customer service. Thank you!