Wakefit Bed | King (78 X 72) Sheesham Wood Bed Without Storage, 3 Year Warranty | - Andromeda - Natural

Writing this review after using 02 years,Good:Lightwight, strong, termite free and easy to assemble/dissamble and carry.Bad: plywood and middle support of the bed inside the box are not of good quality ,just ok ok

The product was delivered on time and the assembly was decent . Very sturdy and firm bed. This is my 4th item purchase from wakefit. Would continue to shop with them

The product is sturdy and have exceptional quality. There are large numberbof nut and bolts received with the package and it makes installation little longer but on the other hand it makes bed strong as hell.

Well, we shifted in our new house and some of the initial requirements were bed and mattress. Offline prices were exorbitant so I started looking for it on Amazon and Flipkart. Since there are no big trusted names as such unlike tech products in furniture sector, I had to rely on reviews. Products of Wakefit were filled with thousands of positives reviews and after extensive research for days, I ordered a queen size bed and a dual side mattress. Queen size is ideal for two adults only. Bed is made of solid wood and looks elegant and more importantly it’s sold at a terrific price. It’s steady and looks premium with adequate bed height. It is so easy and quick to assemble and you don’t need a carpenter. Storage space is quite big. My mom still doesn’t believe that bed of solid Sheeshem wood is priced so low. Company is driven towards providing an excellent customer support. I would say that the customer care team is the best I have ever encountered. They are very polite, friendly and always ready to help. Mattress is also top notch; I’ve used it for over 2 months now and it’s super comfortable. It is soft as well as back supportive. However, it can be little soft for sitting purpose as you tend to sink in a bit but it’s not a problem while sleeping or else u can always flip it to hard side.

UpdatingMy rating for product quality. Had a very bad installation experience.Delivery was fast. Within 2 days. Awsome I was excited. But then the real issue started.I didn't expect this from a brand as big as wakefit...!!!!Installation was supposed to be done within 72 hrs. But no one reached out to me even after 4days. So I called there customer support. 0 help from them. Totally insensitive of the customer's issues. All they say when ever I call is another 72 hrs. And no resolution of my issue from there support team even after multiple followups. Every time all they will say is TAT IS 72 HRS, give us another additional 72 hrs, the new TAT is 48 hrs. That's it...! They don't care... they r just there simply sitting and wasting time of customer. Anyways finally after me staying at home believing they will come for installation for over a week, they finally decided to come on the next weekend when I had to go somewhere and that too on a 1hr notice. I literally had to cancel my travel plans cuz getting there carpenter to come for installation felt like God is coming to my house.Luckily on my product there was no defect or missing items issue as mentioned in many of the other reviews nor were there any alignment issues. I won't comment on the product quality yet as I hav just bought it. But 1 thing it's not 1 long single teak wood bed.... It's made of smaller pieces pasted together. The overall finish seems good as of now. The ply and the board needs to be a bit more thicker.Also On the display page there is lot of incorrect information. For eg: warranty is only 1 year but they hav mentioned it here as 3years.Update: got a follow up call from wakefit after seeing this review. They tried to understand what issue I faced in detail and assured me it won't happen in the future (to be verified)

Product is of good quality and appealing.

TL;DR If you love your sleep and peace of mind, avoid this product.Sequence of events:1. It took Wakefit 4 delivery attempts and 3 replacements across 16 days to finally deliver a defect free unit.2. Each time (i.e. 4 times), I stayed back at home all day to receive delivery as they won't tell us what time they will be reaching. But the customer is expected to be at home when it comes - it could be 10 in the morning or 8 in the evening. Our time isn't as important as theirs.3. Their staff drags the product all the way from the truck until your door -- through the corridor, lift etc. Including the MDF boards which are brittle and easily damaged if handled rough. It is too much effort for them to lift it to avoid damage to your product bought with hard earned money.4. The staff did not have any tool to fix the nails, so what did they do? They used the wooden legs of the bed to hit on the nails and bolts to push them in.5. The product delivered to me the first time had manufacturing defect and couldn't be assembled -- their staff tried doing some 'jugaad' to somehow force assemble -- so they don't have to take it back. It appears these guys have targets and are almost always in super hurry to leave.6. The second time the product delivered had multiple defects -- 1) wood chipped off at many places 2) Foam tape for support missing 3) big gaps b/w the MDF boards that be breeding ground for insects etc7. The staff tried justifying most defects so they don't have to take the defective product back. For eg. I was told the gaps b/w the MDF boards are by design so our fingers can get in to life them when needed.8. Extremely poor workmanship overall in general and these guys are always in hurry9. The third time I was made to wait at home all day but it never arrived10. The fourth time after escalation to their entire leadership, I was finally offered a defect-free product and a good competent carpenter11. It took at least 75+ calls and emails and multiple whatsapp exchanges across the Wakefit management and hierarchy to resolve this. Most of them including their top leadership don't care to respond or even acknowledge. You are left to suffer their incompetence.12. The most painful customer service organisation one can come across, broken at many levels, each team/individual operating in their own silos -- you wouldn't wish such an experience for your worst enemies.

Good sturdy bed easy to assemble and disassemble.