Description
- Please don't forget to watch the PRODUCT DESCRIPTION on middle this page. And please watch my SHOP INFO if it is the first time that you order from me. You purchase means you read all the descriptions and agree them. IN SUMMER and WINTER, the high/low temperature let it hard to ship and plant the succulents. If you are new or have no confidence to plant them, please try in autumn or spring. We will also try our best for any order. Beg for your understanding for any problem caused.
- Including: a live succulent plant without the pot. It is an alive succulent but not a model. The shape and the color may be changed by the different environments. So, it may be not same as the pictures shown in the inventory. If you want a model, pleaase order from others. Thank you!
- Please check your order information once you purchase. The estimated delivery date is set by desertcart. It is just a limit. If there is no delivery information after the estimated delivery date, please contact me. The processing time is around 3 business days. If you want to cancel, please contact me within the processing days. The tracking number uploaded is valid. If there is no information updated 2 weeks after shipping day, please contact me. The number may be changed by the post. Thank you!
- It is planted in ASIA and shipped from CHINA, overseas. It always takes 2-4 weeks to arrive. But more or less depends on the carriers in countries. After the long shipment, the succulents may not in a perfect condition. But they may still alive and easy to recover. So, if there is any problem when delivered, PLEASE CONTACT ME WITH PICTURES WITHIN 48HOURS OF DELIVERY. For it, at least KEEP THE BOXES RECEIVED for 48hours of delivery.
- We will bear most problems during the shipment. So, IF THERE IS NO PICTURE DURING THE OF 48 HOURS DELIVERY, IT MEANS YOU DEFAULT THAT THERE IS NO PROBLEM WHEN YOU RECEIVE. AND FOR ANY PROBLEM AFTER THAT, WE WILL OFFER THE BEST HELP, BUT NO REFUND. And when you receive, it is better to contact me with pictures. And before planting, please make sure you know it enough. For any planting question, please contact me.
1. We will try to ship succulents with bare root after dry. This may takes time to process. It depends on our local weather conditions. So if you are in a hurry, please be cautious to buy. Proper dehydration ensures that succulents do not rot during long-distance transport. Succulents consume their own water during transport to maintain metabolism, so it is normal for the plants you receive to dry up. After receiving it, plant it in slightly damp soil, do not water, do not expose to the sun, and place it in a cool, ventilated place. It can be recovered in about 1 week and can be watered and exposed to light. 2. The plants you receive may not be the same color or shape as the promotional pictures. Each plant is unique, so it won't be exactly the same as the model in the picture, but they are the same variety. The color and state of succulents vary with seasons, light, and climate. As the lack of light in long-distance transportation, the color of the plants will fade which is normal. But in a sunny and ventilated environment, they can achieve the most beautiful state through your good care. 3. Some varieties of leaves are easy to fall, which is a normal phenomenon, especially in long-distance transportation. But usually the fallen leaves can be used to grow new life. You can try it for fun. 4. When you plant a plant into a new pot, the leaves around the plant will dry out. Don't worry, this is normal, indicating that plants are consuming the energy of the leaves to grow new roots. 5. If the plants you received are a little rotted or broken, check the branches and roots of the plants for rot. If the roots are intact, it means the plants are healthy and can be survived. You can first remove the decayed or broken leaves and plant them. Place it in a ventilated place to maintain it and it can be restored. If you find that the whole plant is rotten and damaged when you open the package, please contact us within 48 hours of receipt and we will help you.
