ABCCANOPY Patio Pop Up Canopy Tent 10x10 Commercial-Series (Beige)

This is our second 8x12 canopy.... We love it!! We used the 1st one for 3 years... Kept it up all summer on our back patio.... The frame is still in great shape but the canopy top(the shade) faded and got dirty (it was white) other than that it held up. Couldn't find a replacement canopy. So we ordered a new one and again we love it..... Got the light gray this time and lo and behold we found their email address on the outside of the box and we're able to email them and order another canopy top with their customer service email only address. ( No phone number) ... They were very helpful and responsive.One note in reference to the weight of the tent it is not that heavy but it does need two people to put it up just follow the instructions and it goes up pretty easily. I find when it gets windy we lower it down a notch and keep the weights on the footings. That has worked for us all the time without it problem.The customer service via email was great !! (I do wish they'd have a phone number). But anyway ... The tent goes up easy and their customer service was great!!

I had an outdoor family party with over 60 people in attendance. This canopy is very well made and out stood six other canopies that I had up for both rain and sun protection. Of the seven canopies that I had up, this canopy was the only one that stood up to the unexpected rain storm. I would recommend this canopy to anyone look for a sturdy, well made, reliable canopy. Even though it is more expensive that others you can purchase at big box stores. It is worth every penny.

This is a very durable large size tent made of good materials. We had a smaller one, a 10x10, and we are quite pleased with this larger size.

About 8 months ago I purchased the 10X15 ABCCanopy Commercial Series tent. First off I bought the purple canopy, color choice was insane. Easily 15 color to choose from, maybe more. Truly sturdy, galvanized steel frame and heavy duty canopy. After several times using it, I decided to leave it up for a couple of weeks on my deck.Yeah, wrong move, had a bad storm with torrential rain & wind come through. Water accumulated on one side of the tent the whole thing collapsed on itself.Several trusses and connectors were damaged and I thought I had to buy a new tent. Read the warranty and saw that the tent was under warranty one year after-sale protection for frame, six months after-sale protection for fabrics and accessories.Contacted customer service and after some back and forth, sent picture showing damage, provided type and number of parts needed, as well as invoice for the purchase showing less than a year - I received a new 10x10 commercial tent frame, as the individual parts would have cost them more. I exchange the parts from the 10x10 to the 10x15 and all is well with the world once again.It was not a walk in the park, but i am happy with the customer service and definitely with this powerhouse of a tent.

Sturdy and easy to set up with two people. Customer is A+ amazing. I ran into a mishap where two crossbars broke at the screw joint (probably due to incredibly strong winds). Customer service was professional, helpful, quick, and responsive. We came up with a great solution that works.

The canopy I received from ABCCANOPY was missing 2 of the silver beads which lock the frame in place when set up. The mistake I made was not checking the canopy before storing in the garage. When I tried to use the canopy for an event and was not able to fully assemble, the timeframe to return to Amazon had passed. Below is the communication I have had with ABCCANOPY regarding the issue with their product. As of the date of this posting I have not resolved the issue and have a canopy that I cannot use.Order at your own risk.Jason: The canopy will not lock in place when opened all the way. I need to replace it.ABCCANOPY: Hello Jason, could you please send us some pictures of the issue parts? We will check about and reply ASAP. Thanks!Jason: Two of the push buttons are recessed in the square tubing and not accessible. The canopy is no longer usable. We have never used this canopy and the first time we attempt to set up it doesn't work.ABCCANOPY: Hello Jason, could you please send us a video to show us the issue that cannot work? Please send us by email. Our email address is shown in attachment. Please note your order number when email to us. We will check about and reply ASAP. Thank you!Jason: What is the status of this issue? Will you replace the canopy with a functioning one? Please advise.ABCCANOPY: Hello Jason, We checked our email box, we did received the pictures you sent to us, but no video. From the pictures you sent to us, we only found the issue leg. If just the push buttons are recessed, could you please check attached structure diagram and confirm is two-part J legs needs to be replaced? Do you agree we send you part J and you do replacement after received them? Thanks!Jason: I sent an email to [e-mail address removed] as requested and in my response, it was noted that video file was 57.5 MB. This is too large to send in email and in this Amazon chat. There are 2 legs which the push buttons are missing. I do not want to have to disassemble the canopy frame and install new legs. Please send a new frame and I will return the frame which does not work properly. I would be very appreciative if this could be resolved in a timely manner.ABCCANOPY: We have frame, could you accept $100 to get one.Jason: Why would I pay more money to fix a canopy I have never used? I will leave a review on Amazon explaining my experience with ABCCANOPY and will purchase a canopy from another supplier.ABCCANOPY: You need tow Part J legs, right? As replacement part will be send from overseas, it takes around 3-4 weeks to be delivered, are you willing to wait? If yes, as shipping fee is expensive, could you agree to pay some fee around $60? Thank you!Jason: I do not want to have to dissemble the legs and install new legs. This takes time and I may damage the frame in the process. My preference is to have a new complete frame. I can wait 3-4 weeks for shipping, and I'm more than happy to return the original frame so you can inspect and improve quality control as needed. If I have to pay for anything then do not proceed as I would rather use the money to purchase another canopy.ABCCANOPY: Hello Jason, if you prefer a new 10*10 black frame, we can send to you, do you agree to pay $165? Thank you!Jason: No I do not agree to pay you for a new frame. Stop asking me for more money. I can buy another new canopy form a reputable supplier who will offer better customer service for $165. Let me know how you are going to proceed with resolving this, or if you will do anything at all.ABCCANOPY: Hello Jason, could you please email us a video to show that the frame cannot be open? Thanks!Jason: The video file I have is 57.5 MB. As previously mentioned, this is too large to send in email and also in this Amazon chat which has a 10 MB limit. I have provided photos and a description of the issue. Are you going to send me a new replacement frame or not?ABCCANOPY: Hello Jason, thanks for your reply. In order to avoid sending you wrong replacements parts, could you help us confirm if you only need two silver beads like the attachment below. Any inconvenience hope your kind understanding. Looking forward to your early reply.

The ABC customer service team responded professionally and very quickly to my request for a top replacement. The new Top arrived in 3 days and I have now a new canopy. Thank you team!!! You did great!!