Smarketbuy Backdrop Banner Stand Step and Repeat Stand Adjustable Banner Stand with Carrying Bag for Studio Photography, Exhibitions, Birthday Parties, Wedding (10 Ft)

UPDATE!It is our pleasure to update this review to 5 stars because of the excellent customer service provided by Smarketbuy! We are leaving the original review intact (below) because we want shoppers to understand that while “stuff happens”, it is MORE important to know that excellence in customer service still exists! Thank you, Smarketbuy for standing behind your product and very quickly replacing the defective part. By the way, we were just now able to use our new backdrop adjustable banner stand and it worked like a charm!Original review:Unfortunately, our product arrived with one of the connectors split (see photo). Has anyone had luck contacting the manufacturer for replacement parts? There appears to be no contact information on the packaging or instruction sheet.

Bought it never used it once lol

The backdrop stand worked well for 5 to 6 times I used it but now all the side plastic connectors are cracked and I cannot use it anymore. Does anyone know where I can find the replacement parts. I have attached a picture of the part I am looking for. I need to replace all of them.

I wasn't sure if I could assemble this on my own. But it went together easily. Seems to be of study construction. I've only used it once but I could see how the plastic twist that tighten the poles could be an issue down the road for those with a heavy hand. I plan to be gentle with them. Fingers crossed.

I'm using this to hang a light plywood assembly to which I will attach framed photographs I'm selling at an art show. It is lightweight, yet sturdy. Easy to put up and take down. Stores in a nifty provided case... and is height and width adjustable. Reasonable price. Perfect.

Quilt top is 80x80. Holds it perfectly without threat of falling over or collapsing. Base of support is wide and heavy. We placed large felt squares beneath the support base to protect floors. At first we thought screws were missing because nothing was in the plastic bag except one of those turn key things, so check end caps because that’s where we found ours. Unscrew and reattach per directions to the base, etc.

I like how easy it was to assemble. And the carrying case makes it easy put it away.

This item is very cheap and flimsy. I couldn't liosen the pole to even return the item, I just threw it away. A waste of money.