Sure Petcare Microchip Pet Door Connect Plus Hub

Besides a couple of small flaws I can’t recommend this product enough.I have two dogs, correction my girlfriend has two dogs, I had two problems I needed a solution for. Looking for a solution to automate and regulate access for both dogs while not allowing in the cat or other animals to enter while we were away, I accepted the challenge and with that started my research. That’s when I stumbled upon the Sureflap door. I needed app controlled and configurable for multiple pets, for that this door blew the doors off. It alerts, logs and allows you to set up a curfew. And battery life of the door is phenomenal! I used brand new Duracell C batteries and as of to date (5 weeks usage) they are still registering as full. The setup was simple and quick, the menus are very intuitive and within less than 20 min I had the door configured and both dogs rf tags added. Training the dogs to use the door was no different than any other dog door, tape it open for a day or two then use food to encourage them to go through it once the door is dropped down. Within 3 days both dogs were familiar and good to go.The only things I would change are below:Need to have multiple curfew periods to allow for more controlled access.Need to have a stronger door material as the larger dog can over power the lock and still go out even when locked.Need to have a way to confirm the pet has actually gone through the door and not just poked their head thru. A dual sensor would help with that as it could detect if the RF chip actually passed through or only passed through one side and then back out.I mention this as it does create quite a few false positives as one of the dogs loves ping her head through the door to look in then backing out.And finally, MAKE A LARGER SIZE DOOR!And yes I’m yelling that as it’s a common request on all the forums. My Italian whippet struggles to get through where of it was just a few inches larger it would be perfect. There’s no reason why this can’t be made into at least 3 different sizes.So with that, in the end I find this product to be an invaluable investment for any pet owner, especially if you ever plan on going away for a day or two. The dogs love the freedom and my girlfriend and me both love the control and data we get. Pair it up with a simple IP cam set to email on motion and you have the ultimate pet door.

I ordered this door 4 months ago. We installed it in a metal exterior door which has a thin metal exterior over styrofoam. I tried all the code changes on the unit to increase the unit's sensitivity, as well as numerous buffers between the metal and the unit to allow the microwaves of the unit to work with my cat's microchip (which is the newest 15 digit chip the unit is supposed to work with).The unit would not recognize my cat's chip, or the ID collar that came with the unit unless the chip or collar are right up against the roof of the unit & against the plastic door where the sensor is. There is not animal in the world that is going to sit there and move their head around inside the box to try to find the right spot to make it work. So basically, my cat has an expensive window and still has to wait to be let in and outside.The company did not offer to refund me my money or even offer a partial refund, and by the time I jumped through all their hoops to try to make it work, it is now 4 months later, and way to late to even try to return it to Amazon. What a waste of money.Heather Campbell

I cannot say enough good things about this product! As long as you are somewhat tech savvy, this door is amazing and easy to install. I cannot tell you how appreciative I am about the benefits that installing this pet door has done for me. No longer does my cat wake me up in the early morning to go out because he now has learned that when the door comes out of curfew mode (with an audible click), that he can go outside without waking me up…. If I could give this product six stars, I would… and on a sidenote, their customer service is amazing. I have a very sneaky cat, who sometimes goes through the door very slowly, which results in the door staying open half an inch. I do not think this is a fault of the product, but rather the fact that I adopted a feral cat that is as quiet as a ninja. I do not think this would be a common issue for most animals going through the door... that being said, I reached out to the company and they overnighted me a heavier door with stronger magnets that completely solved the problem. They are located in England by the way, so overnighting a new door to me was way beyond what I expected. The door and the app work flawlessly. I don’t think I could ever go back to a regular door again… I am secretly hoping they make a version for humans, so I can get a microchip put in my wrist and never have keys again! Seriously… an amazing product, amazing customer service and I highly recommend it!

Wanted a smart doggy door to be able to know when the pups are outside. Also thought we would be able to 'lock' the door so they couldn't go out at specific times, but this doesn't really do that. (You can lock the 'in' direction with many different settings, but not near the options for the 'out.')Door works great. We have 2 small dogs and the batteries lasted over 6 months, so that's not too bad. The sensors hanging on the dog collars are small and lightweight, so they work even for our 6-lb dogs! Sometimes the door is a little slow to unlock, but our pups have learned to wait for the 'click' before they try to push through.Only real complaint is that I had set it up to notify whenever a dog went through. Worked great for a while. Was funny that it meow'd like a cat! (Really they should have an option to pick your notification sound, but it was comical so that's ok!) I didn't change any settings on my phone and the app still shows that I should be getting notifications - but nothing. No more notifications. I tried toggling the option off then back on, hoping it would reset; it did not. Cannot get it to notify any longer. Which means you do need to open the app to see how long a pup has been outside. Not the end of the world, but not ideal.