Mighty Mule MM9545M Garage Door Opener Smart, Black

Based on its design features and smooth quiet operation this garage door operator should be 5 stars but Nortek, the manufacturer, needs to fix how they handle orders, pack their products, write their instructions, recommend installers, and handle constructive criticism.1) Amazon had the operator shipped directly from Nortek's MS warehouse. That was fine except it took Nortek over 3 weeks to send the unit out the door. Based on the incorrect tracking data Amazon provided there are also communication problems between Amazon and Nortek.2) Nortek did not double box or properly seal the unit for shipment. When UPS delivered the shipping box both top and bottom sides of the box were open. Fortunately none of the contents had fallen out during shipment.3) The "new" unit that Nortek shipped based on the serial number was almost a year old. Nortek's Technical Support told me that the unit was barely within warrantee.4) The wall station included with the operator was an analog MMW100 instead of the correct digital Smart Control MMW200 Wi-Fi model. Nortek sent a replacement but did not apologize for the error.5) When I asked Nortek for an authorized installer they told me that they don't have "authorized" installers because most units are homeowner installed. They gave me a list of area garage door installers but when I called them I learned that none had ever installed a Might Mule door and most of would not install a customer furnished operator. I found an installer but he had no Might Mule experience or training. He made numerous mistakes.6) When I spoke to Technical Support about the parts that my installer had failed to install and properly lube they told me not to worry because the drive belt and related parts had a lifetime warrantee. Concerning the fact that the belt clamp had not been lubricated they told me to lube the sprocket. I told them that this recommendation differed from the instructions and seemed dead wrong because you should not lube the drive belt. They again told me not to worry because the belt had a lifetime warrantee. If and when I needed drive belt related replacement parts they would be furnished free of charge.7) No ware in the installation instruction does it mention that for the Smart Control MMW200 to work your Wi-Fi router must be configured for single 2.4GHz. The app will not work on a mesh or shared configured dual band router. The Nortek Technical Support team told me that they were aware of the necessary router configuration requirement when the MM9000 series operators were first introduced but neither the online product description nor instructions reflect this requirement. When I suggested to Dominic my Technical Support contact that the company should take steps to correct this omission he became belligerent. He told me that this was an Engineering and/or Marketing Department problem not a Technical Support problem. He told me not to tell him how to do his job.

This garage door is great... the problem the app stopped working and when calling the tech department they told me 3 months ago they were updating the software.Mighty mule dropped my case# (lost it) and when asked what was being done they said they don't know anything about it.There is no way to get ahold of a person unless you email them. The supervisor is Max Kilman they say but they can't transfer any calls to him...Sounds Shady? Yes it does.AMAZON IS NOT SELLING IT ANYMORE EITHER.DON"T DISAPOINTED BY SOMTHING BETTER THAN MIGHTY MULE!!!!!!!!!!!!!!!!!DAVID D. DEAN

Quiet and smooth operation of the garage door. Only complain is the wall unit can only accept 2.4 GHz and will not interact with the 5GHz. Even my router has both bandwidth, it still cannot link to my router and I could not interact with my garage opener with my smart phone!

The door would intermittently open half way every now and then. I tried to research the beeping sound error and call the manufacturer's customer service but could not find anything. The motor stopped working after 5 months. It was also a pain calling the installer we hired through Amazon. Expensive lesson to learn. However, kudos to the Amazon reps who were patient and able to help in getting part of it resolved.

The opener station doesn't work and missing remotes.

Delivery was quick, ordered on a Sunday delivered on Thursday. In fact, it was already delivered when Costco sent an email saying it was on the way. The unit was well packaged, everything was bagged logically together for the step on the instructions that required it. The instructions were clear, well written and easy to follow. Installation took about 8 hours and that was utilizing some of the existing door opener hardware already installed in the header and on the garage door. The LED lights are bright and look good. The battery for the battery backup is very small compared to the old unit I had. I couldn’t find in the documentation how many opening/closing its good for but I would guess a few the most. All the remotes programmed easily including the HomeLink in my cars. The WIFI setup was a bit difficult and took several tries before it worked. I kept receiving a message “cannot connect to GTO servers at the moment”. Once it was set it seems to be OK. The app is OK but has some issues. On the iPhone X it kept resetting when I tried it. Once I disable the touch ID on the app it worked Ok. It worked OK on the iPhone 6. It does keep a few hours of events but why it keeps reporting battery charging and battery full seems silly to me. If it wants to report on the battery report only if there is an issue. The app seems to use a lot of iPhone battery. I checked the battery usage and this app is a power hog. This needs to be fixed or I will have to keep it logged out which is a pain and would make the app less useful. Lastly, I tried it with Alexa. Even though Alexa indicates you can open or close the door it would not open the door only the close command worked. I am hoping they continue to refine their apps to clean up these anomalies. The company is obviously new to garage door openers as the website/warranty registration are built around gate openers. Overall, I am pleased with the product and the value and hope they work on cleaning up the apps and the demands on the phone’s battery.