Grandstream WP820 Wireless Wi-Fi Phone

Been using this phone on its second day and it seems it works better with 2.4Ghz WiFi frequency. There’s little to no interefence and you can walk around with it. I haven’t tested carrying it for long since I work from home. Although it’s very convenient if you need to grab or do some stuff around the house with it. Plus it has a 3.5mm audio jack so you can just press the PTT button (I set it to mute button) if need be.As for the interface, it looks like a very basic cordless phone. Nothing fancy. Nothing bad with it. You can adjust the settings directly to the phone or use the web GUI.As for the lines. Yes, it can connect up to two lines only with transfer, hold, mute functionalities. You can switch between lines if you need to call with either accounts. You just need to press the Accounts soft key for this. It also has an alarm and calculator which is handy sometimes.The look and feel seems better than a China phone to be honest. I’ve seen a lot of China phones and I have no issues with its design. It’s a very basic phone like one of those Nokia 5210 models but taller.This is my first Grandstream phone and I’m fine with it. If you can’t carry a DECT phone or a deskphone for travel, I’d highly recommend this. I don’t see any other WiFi phone as cheap as this but still provide comparable voice quality. Cheers.

Purchased 2 phones September 2019. Configured by Carolina Business Phones, North Charleston SC. Both phones pre-configured by carrier. One phone had to be returned because charging wire DOA. Phone worked perfectly. Return process was swift. I then purchased two more phones. I use them at home with a detached office. Push button "walkie talkie" feature is a blessing. Love the clarity and volume. Android OS on phone and color screen. Long press on a key pops up a menu for special keys like *&^%$#@ handy for Wi-Fi passwords. This is an excellent phone but make sure your phone service can support the phone as it is new technology.

After a few months with 3 of these phones we are changing our review to one star. I can be at my desk using the phone and in the middle of the call it will drop wifi and drop the call. When wifi reconnects it will be on a different AP. The strange thing is that I can adjust the dB before the phone searches for a stronger signal in setting but it doesn't seem to work correctly. For example I can have the setting at -80dB, have the phone stationary with a signal of -50dB and suddenly it will drop and switch APs, which will drop the call as it takes about 5 seconds for the phone to reconnect. We are on the latest phone firmware of 1.0.7.30 and have looked through ad followed suggestions on the wifi roaming addendum on Grandsteam's website in our investigations. Our APs are Ubiquiti, BTWSo it's a inexpensive voip wifi phone. The setup has a really, really nice GUI interface. If you have used other Grandstream products you will immediately realize that they didn't design the GUI in-house (which is a very, very good thing). On one phone we had audio problems, which can be hard to track down. The phone has some built in diagnostic features, including an audio loopback. By using it we quickly realized it was a hardware issue with the mic and swapped for a new phone on Amazon. Also, the belt loop thing is a joke. The phone is tall and when you sit down it will hit the chair and pop out of the holster. Overall there isn't much available for wifi voip phones at a normal price point....

A unique product that I’m impressed with. Can’t speak to other reviewers comments about grand steam. It doesn’t O’Leary’s comment we’ll to the access point and isn’t that Smart about handover but it works and I couldn’t find alternatives.A bit of VOIP quality issues but I don’t blame the handset. I think that’s the ISP and my VOIP provider.Huge number of features and configuration including web set up and addrsss book import. Impressive.I’d buy again.

It's not bad at all for a wifi based VOIP phone.setup is all via a GUI, and it is relatively straightforward.. Took only 2 or 3 minutes to connect with a FreePBX (asterisk) VOIP box, and it worked.audio quality is....well, it's Grandstream.. Not entirely sh**t... but not far from it. Of course that's the Grandstream we've come to know and love, right?the biggest complaint I have is the ergonomics of the buttons.. it's really got the typical cheap Chinese tech feel - buttons are sloppy, plastic is thin, etc..Most of the time you have press the buttons hard (or harder than you should need to), and almost every call, i find that i've miss-dialed a number or two because of it. I've configured dozens of Polycom Kirk systems (now called Spectralink), and the quality difference is night & day... a 10 year old Kirk phone sounds night & day better than the Grandstream, and the feel is well, professional vs bush-league...if i could convince VOIP clients to put up with the Spectralink handsets' "old" GUI, i'd never place these in... but it is cheap, fast, and quasi reliable...

Bought two of these to try out and while they were easy to setup and seemed to work well, they are buggy. We set the admin password for the device using the web interface and we used a special character in the password. Out of nowhere, one of the devices stopped connecting to the wifi and since we hid all the admin settings on the handset to prevent end users from accessing it, we had to do a factory reset to fix it. Problem is, there was no key that allowed us to enter a special character from the keypad. Support suggested a few, none worked. This might be specific to the firmware we had on it at the time, but within 2 weeks of using it, it lost all settings and could not be recovered. Returned.