Is there a warranty? Mine fell apart in wash.

Since I got a second pair not long ago, I still have the slippers in the original packaging. There is a warranty for the materials and/or workmanship for 1 year. So if you washed them according to the directions on the package, you can send them back to Istoner with $5 and they will replace them with the same or comparable product. I have washed Isotoner slippers before in my washer with other items (versus alone in a big washer) and they have been fine. They washed nicely and I let them air dry on top of my dryer. You can probaby get Isotoner's address on their website.

How do I select the narrow width that is offered?

There isn’t any narrow which is a problem because they have added memory foam and it makes it uncomfortable as your toes go to the end of the slipper. I tried the next size up and my foot slides to the front again and then slides left and right because it’s too large. I bought these for decades and like most stuff these days they are not for narrow feet.

I need to change the shipping address and the order to a gift receipt. How do I do that?

I only did that once and I believe if you go into your account settings you can add a additional address, check that address for your delivery order. The only other way I can think of is cancel the order and re-order it AFTER you added another address

I accidentally put in cart incorrect size....how do I change it?

Wait until yo receive the item then return. With a note.

Desertcart Logo

Deliver to Australia

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.