Why can’t my screen display images properly?

1. check for any interface connection issues 2.Make sure the computer has the required video protocol for video output 3.Attempt to lower the display resolution or upgrade to a higher-standard HDMI cable.

Which systems is this device compatible with?

The device is compatible with Windows, macOS, and Linux, but please note that when using the HDMI interface, Macbook only supports SST mode. Windows supports MST mode.

Why does my laptop charge slowly, and why does it show the ‘Slow charging’ message?

1. Use a high-wattage power adapter. Make sure the dock is connected to a power adapter with sufficient power. Usually, the original adapter of the computer needs a charger of 65W above 2. Make sure your laptop's drivers and firmware are up to date

Why is this USB C port not compatible with my laptop?

Your laptop’s built-in USB C port must be a fully functional port that supports data transmission, video display, and PD charging in order to use all the features of our docking station

Brand	UGREEN
Manufacturer	Ugreen Group Limited
Model	35588
Product Dimensions	13.4 x 5.76 x 1.61 cm; 280 g
Item model number	35588
Operating System	Mac OS X
Hardware Interface	USB Type C
Compatible Devices	Desktops, Laptops, Tablets
Special Features	Fast Charging
Wattage	100 Watts
Batteries Included	No
Batteries Required	No
Data Transfer Rate	1E+1 Gigabits Per Second
Number of Ports	9
Total USB ports	4
Material	Plastic
Manufacturer	Ugreen Group Limited
Item Weight	280 g

UGREEN 8 in 1 USB C 4K Docking Station Dual Monitor, Triple Display USB C Hub with 2 HDMI, VGA, 2 USB A&C 3.2 Ports, 100W PD, USB C Dock Compatible for MacBook, Dell, HP, Lenovo, Surface etc

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Description

Specifications

Common Questions