Where is the main part of the massage?

Lower back, neck and shoulder. The shiatsu massage rollers are fixed, please place the massager in the correct direction.

How to get softer massage experience?

Well, the shiatsu massage has low/medium/high intensity. But if you have sensitive body and even the low one is strong for you, you can put down the detachable flap that is designed for reducing intensity.

How to deal with malfunction such as suddenly stop working or fail to work?

1.Device may have been in use for 30 mins. Auto-shut-off function activated. Just resting the unit for 15 mins. 2.Check if adapter is plugged into socket and adapter output is connected to device power inlet wire.

PLEASE NOTE: This massager is a SPOT massager, the roller will not move up and down.

The massager roller do not move up and down.

Desertcart Logo

Deliver to Australia

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.