Yale SecurityAssure Lock 2 Plus Apple Home Keys (Tap to Open) Deadbolt, Satin Nickel Smart Keyless Entry Door Lock with Wi-Fi Connected Keypad for Code Entry and Remote Access, YRD450-N-WF1-619

I’m a single woman and installed this within 25 minutes. The HomeKit set up took longer to figure out because I was holding my iPhone by the lock but it wouldn’t recognize the device. After several tries, I ended up resting my iPhone on top of the lock and touching the lock, then Apple HomeKit integration recognized the device and got the lock setup in the app generating an express Home Key for my iPhone and Apple Watch. This lock replaced a 5 year old Yale x Nest lock so I can use my Apple Watch to lock/unlock instead of keep punching in codes. The Yale Access app has all the same features as the Nest/Yale app so I’m able to configure the lock as before. Love the look of this lock, ease of HomeKit & Google Home integration, and the rich app features. Highly recommend!

For the first ten months, this lock worked flawlessly. Installation was not much different from a regular, non-smart deadbolt. Apple Home Keys is awesome. The battery lasted nearly a year--I have the Bluetooth-only, non-WiFi model. DoorSense (magnet version) worked well. It accurately detected when the door was opened or closed. The auto-lock feature was great.Then, around the ten-month mark, the lock started falling apart in multiple ways. I won't go over all of them, but two failures stand out.First, the DoorSense stopped working. The DoorSense always thought that my door was closed. I had to turn off Auto-Lock because it would lock the door while it was open.Second, and most importantly, the motor began to malfunction. The motor would not rotate the lock all the way, which meant the deadbolt would not fully retract. If the deadbolt didn't retract all the way, the door wouldn't open. This was prone to getting locked out. If you were attempting to unlock the door from the outside, you HAD to rely on the motor to unlock your door. There was no key.The lock still worked fine if I manually operated it with the latch... which was only possible from the inside. This did not help you when you were outside trying to get in.To fix both the DoorSense and the motor, I tried different troubleshooting steps:* changed batteries* re-calibrated the lock* factory reset* took the lock off the door, re-installed it* made sure the strike plate and deadbolt alignedNone of these steps fixed the issues. Not being able to fix the issue myself, I ventured out to work with Yale customer service. This was a less-than-pleasant experience.I contacted Yale via email. In my original email, I included my lock information and my proof of purchase. I asked what I could provide (videos, photos) for them to assess my lock. Within a day, I got a response from Yale. They asked me to email them photos and videos of the issue. I tried, but the videos were too large (above 25 MB), so the emails kept bouncing back.I emailed them back asking how I could send them the videos because it wasn't possible through email. A day later, they responded asking me to upload them to iCloud or Google Drive. I uploaded the videos to iCloud to a publicly shared folder. I replied to their email with the iCloud link.A few days later, they responded saying they could not view the videos. They said that they did not have access to the folder and to check the access. They sent me a screenshot of them trying to access the iCloud folder. They were in the folder, but iCloud was asking them to sign into an Apple account. I replied to the email saying that they clearly had access--they just needed to sign into an Apple account.They replied back saying that iCloud wasn't an option for them and that I needed to upload them to Google Drive or something else. This is when I started losing my patience because they were the ones that originally asked me to upload to iCloud or Google Drive. Fine: I uploaded to Google Drive and sent them a link.A day later, they responded apologizing for the issues with the lock. They sent me troubleshooting steps. These involved taking the lock off the door. They asked me to see if the motor had the same issues if it was rotating while detached from the door. The issues still persisted.So I replied to their email stating that the motor still made the same high-pitched screeches and still struggled to rotate all the way.They replied to my email a day later with this message: "We are sorry to hear about the issues you are experiencing with your lock. We are more than happy to assist you. The videos that you are sending are blocked, we do not have access to them. Please try to send them in a different format."Confused and frustrated, I emailed back saying they'd already reviewed the videos... that they'd sent me troubleshooting steps... that I'd performed the troubleshooting steps... and that I was reporting back the results.Finally, a day later, they replied saying they would look into next steps for sending replacement parts for my lock. This was a few days ago, and I have not heard back from them.It has been over a week since my original contact to customer service.This lock is not worth the money. The issues that occurred when the lock started failing were not minor issues. Getting locked out is a terrible feeling for anyone. It sucks that the lock worked flawlessly during the return window. It felt like a scam.

Love it the fact that I can open my door with just my phone or my Apple Watch is awesome. I’ve now had it for about two months no issues. The battery is still good. I would recommend to leave a 9 V battery in your glove box in your car just in case if the battery does die, you need to power it from the outside for an emergency.

Biggest gripe: lack of physical keys, so you can't use it on any door which you don't have another way to get into that building/room.Installation was a pain. Not a ton more than a normal deadbolt, all in all, but it took awhile to get it all installed correctly and then one needs to set it up. Maybe I got a bad unit, maybe it's because Apple had released updates that week so different parts of my network were still installing updates, but it eventually refused to reset and I couldn't get it fully working.Code setting worked fine. If it remained functional, I probably wouldn't have gotten to the issue with it freezing until a later day, and so wouldn't have found I personally need a physical key fallback.Build quality, all in all, seemed excellent. It appeared to work fine with my net work. If it kept working, and I could unlock via my watch, I would have considered it fine value for the money due to the time and difficulty savings. Unfortunately, it didn't continue to work, so I had to send it back.

This is the second of these I have purchased. I initially bought the one without Home Keys and eventually figured out why I could not unlock the door with my phone or watch. Returned, purchased the correct one. This replaces a previous Yale smart lock but we wanted to be able to open with our devices.This is so convenient! I loved it so much, I bought two more, for my son and brother! Zero issues, working great!