PrimeDTV PHD-HM5 Advanced Network 1080p HD Media Player

Got this to specifically be able to use my hard drive with my digital library of movies. Needless to say it did not work out of the box. Called the company and after leaving a couple of messages and calling yet again, I finally got a hold of an actual person who seemed unhappy to be talking to me. They told me that I probably had to reformat my hard drive to be compatable witht their device. No instructions on how to do that either in the box or from the person on the phone. I was told to Google it. Not happy with the service or the device. Only upside was that I did not waste a lot of money on it.

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I own a PHD set-top box and have been mostly pleased with it. I also do some encoding for server playback, so when i got the announcement for the HM5 media player, it seemed like a good tool for playing promotional videos at client venues. I ordered one and it seems to be quite the tool for the price, but i have one problem that no one seems to have reported yet. On some VOB files, i get video "skips" every few seconds. The video and audio seem to jump down into the clip for no apparent reason. I haven't identified a pattern to the jumps but i suspect that there is one. I thought that it might be related to using drives that are too big for the operating system, and that may still be the case, but going down to a 250 GB drive did not fix the problem. I first noticed it above about 250 GB on a 500 GB NTFS drive, hence the test, but it doesn't seem to have helped. It doesn't seem to be related to file size. I guess i will try going to a FAT32 disk and see if i still see it, but that will limit the file size.Anyone have any clues?UPDATE:After i wrote this note, i went back to the computer and dug a little deeper. What i found was that the problem is not related to file size, disk size or operating system. It was caused by the nature of the DVD production. All of the DVD images that i had were produced by individuals for screening, not commercial discs, and opening them in MPEG Streamclip (on a Mac) showed timecode breaks. When i let Streamclip fix the breaks, then exported the clips as MPEG Program streams, all was well with the PHD-HM5. So i have upgraded my rating to 5 stars. It works like a champ. Sorry for the confusion. BTW, i don't see the problem on BluRay disc images.