Essential Oil Diffuser Aromatherapy Diffuser - 100ml Art Glass Ultrasonic Cool Mist Aroma Oil Diffuser with Waterless Auto Shut-Off Protection & 7 Colors Night Light for Home Office Yoga SPA

The best way I can tell others that this company took care of my issue is by showing you the emails that took place between us. They asked me to share my experience on Amazon.My diffuser didn't stay on for long. I kept it because it is beautiful and goes so well with my decor. I decided to email them about the issue and they sent a new unit that works well. Also to note, the power plug on the new unit is now on the side, not on the bottom which is helpful. It was difficult to plug it in, on the bottom, when it was full of water.Follow the instructions to not overfill and not get water in air outlet channel(this information follows in the email thread). If it doesn't work properly, email the company. They had the new unit to me within a week. I have the grey swirled glass model.I ran the new unit and actually timed it, and it was on for 3 hours yesterday. Hopefully it continues to perform as advertised.Dec 4, 2022 10:38 AMHello, I bought one of your diffusers last May. It is beautiful, however it has NEVER stayed on for more than 45 minutes. Is there something I can do to fix this?Dec 4, 2022 8:40 PMHello Karyn, Thanks for contacting with us. We are sincerely sorry for all the inconvenience caused. Could you please kindly check the following to troubleshoot the problem? Thanks for your efforts. 1) Is the water adequate and under the max line? 2) Has the water flowed into the air outlet and destroyed the base? If so, keep the base dry for hours.（ Do not move or tilt the essential oil diffuser during the operation.） 3) Use the cotton swab to scrub the mid-hole(mist disc) of the reservoir. 4) Unplug the diffuser and plug it back in or turn it off and on a few times. If the unit still can not work properly after you tried out above options, we’d like to send you a new replacement. Looking forward to your soonest reply and best wishes~ EQUSUPRO Customer Service ManagerDec 6, 2022 11:27 AMI have done all those things. It never stayed on for any length of time, but I love the look of it, so I kept it. It seems to stay on for 15-20 minutes, tops. Not good when there's company.Dec 6, 2022 9:55 PMHello Karyn, We are sincerely sorry for all the inconvenience caused. Does it work if we send you a brand new diffuser as replacement? Kindly advise us your n-a-m-e and the detailed a-d-d-r-e-s-s then we will arrange the shipment for you. And you may please KEEP the original unit and no need for return. Looking forward to your soonest reply and best wishes~ EQUSUPRO Customer Service ManagerDec 8, 2022 3:48 PMThank you very much for sending a replacement. My name and address:Dec 8, 2022 8:41 PMHello Karyn, The replacement has been sent and you should be able to receive it in 3-5 business days. Here is some advice for using our oil diffuser for long-life time using. 1)When adding or pouring water from the water tank, be careful not to split any water into the air outlet which could destroy the base, keep the base dry. 2)Use the cotton swab to wipe the mid-hole (mist disc) of the reservoir every 7-time using. 3) Do not move or tilt the essential oil diffuser during the operation. If there’s any assistance you need regarding our product/ service, please email us back anytime. We shall always respond you in 24 hours. Best wishes~ EQUSUPRO Customer Service ManagerDec 13, 2022 3:42 AMHello Karyn, Happy Holiday! We are grateful if we could receive your using experience in the future. Could you possibly share this shopping experience on the product page? Some of our customers have same problem but they donot know how to email us and how to solve this same problem. Your voice will be very helpful for them. Thanks a lot for your understanding and support! Best Wishes! EQUSUPRO Customer Service Manager

Started off great until about a week past the return window.Motor makes noise but will not produce any mist (we checked, it is not blocked or gummed up). Cleaned with a q-tip anyway, with no luck. Now even the lights are flickering and dimming and randomly changing color even though that setting is not chosen. Shame for the money spent, because it really is a beautiful piece and quite pricey compared to others. So disappointing 😞Update: Seller saw my initial review and immediately reached out to apologize and offer a resolution. They offered me a full refund, but since the product is so beautiful I wanted to give it another shot and asked them if they could just do an exchange instead. They kindly agreed, and the new unit is in process. Customer service speaks volumes and I love a company who stands behind their products and making things right. Kudos to them and THANK YOU !

This is a beautiful lamp/diffuser. It diffuses my oils well. The only thing I’d change is that it would run longer (3-4 hours then it turns off would be ideal to run for 6-8 hours)

I just wish it could cover a larger area. It is easy to use and blends bicely with the decor.

I love this diffuser! It is absolutely beautiful and looks so good in my dining room area. The lights change to make a different combination with the teal green that is on the glass already. I wish it came with a small filling pitcher like other diffusers I have but that’s not a deal breaker. Love love love it. I got another one for my office because I love it so much. I show that in the 2nd photo with a different color setting.

This oil thing is the best it looks so pretty! I love that I can change the colors of the led! works very nice

Works great and looks wonderful in my office. Very silent, with almost no noise.

Doesn't last that long. You need to keep refilling but beautiful in colors.

This is so pretty! It would make a lovely gift, especially for Valentine’s Day. You can use it without the water if you just want to see the lights. The light pattern can change in cycles or you can click on each one and just have it static on one light. It is glass. The steam will last you a night.

Good mist output, good quality and will last half a day on intermittent mode.

I buy it for my mother in law and she use it since she received it. Great changing color, no leaking, easy to use and to clean. The glass is beautyfull and with the light its really relaxing. She use it in her bedroom, sometimes in the bathroom and its really good looking. Very satisfy with it, i recommend it.

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The humidifier is awesome. It is well made and the glass dome is elegant. The led lighting is subtle and soothing and the operation is almost silent. Based on the excellent reviews, I had intended to order 2 or 3 of these for various rooms around the house. However, as a matter of caution I ordered 1 in order to satisfy myself regarding the quality.My suspicions were aroused when I unpacked it yesterday as there were no instructions or other paper work, just the humidifier in its box. However, I did managed to google the instructions. Unfortunately, the unit is faulty as it cuts out after a few minutes of use.I will return it and request a replacement in the hope that I will receive an operational replacement.If I do I will order 2 more and amend my review accordingly.UPDATE - 24 hours later:-Hello.First of all, thank you for your super quick response to my feedback.As you are aware, the humidifier arrived without instructions and as a consequence I obtained instructions via Google. It is important to stress that these instructions were NOT obtained via your website.I requested that the unit be returned via Amazon as it was cutting out early into its operation. Having packaged the unit ready for despatch I decided to wait 48 hours and ordered a second unit in the hope that it would arrive with comprehensive instructions, there be allowing me to rectify the problem with the 1st unit.The 2nd unit arrived yesterday and having read the instructions it immediately became apparent that the instructions available via Google were not accurate. In that, your supplied instructions are:- Press once to turn on continuous spray to auto off. Press again to set up 3hr, 2hr, 1h, 0.5hr. However, the online instructions were completely reversed:- Press once to set timer to 0.5hr, press 2-4 times to advance to 1hr,2hr, 3hr then off.As a consequence, having unpacked the initial unit, set it up, and pressed the timer 3 times in order to activate for 3hours. Consequently the unit turned off after 0.5 hours. I now know that the unit was NOT faulty but performing as per your instructions. Consequently, I will be keeping both the units.To conclude, I am absolutely delighted with the humidifier in every way. I will however, operate the units for a further week to ensure that all is well. I will then submit an appropriate review on Amazon which will reflect my delight with the quality, effect, operation together with your superb response to my dilemma.If all goes well I may order a third unit for my home. In addition, I now know in advance what I will be buying for my 2 daughters birthday gifts.