XBLUE X16 Plus Small Business Phone System Bundle with (5) XD10 Digital Phones - Capacity is (6) Outside Line & (16) Digital Phones - Includes Auto Attendant, Voicemail, Caller ID, Paging & Intercom

We had a Comdial 3-line phone system that was beginning to malfunction at my retail shoe store. It was approaching 20-years old so I couldn't complain. At the time I paid about $3K for the PBX controller, six extensions, and installation. Of course it was an analog system as all were at the time. So early in 2013 I literally had to get a new phone system as the Comdia catastrophically failed one day.Things change and it seemed the company I used before wasn't even in business so I got online and looked around. There's lots of systems that use VOIP technology but we use POTS (plain old telephone service)and I did not want expensive rewiring. Plus most of those systems I was looking at cost well over $2K plus I'd have the cost of rewiring two physically separate stores that are about a hundred feet apart (on same block, but not side-by-side). It came down to trying Amazon and the X-16 small office phone system bundle here. At least with Amazon being the seller I felt comfortable if the system wasn't up to my needs I could rest assured they'd authorize a return.Well, I'm glad to say this is an excellent solution. One only needs the skills to remove old equipment and plug the new phones in existing phone lines. The only difference I've noticed is that the phone audio is converted in the X16 controller (really a dedicated compact computer) to digital and sent over existing wires to each phone where it is converted back to analog. This is, of course, better quality audio. I only have one small complaint and it likely won't be one that will effect too many user's situations...That is while the loudest ring tones are robust enough for noisy environments, the intercom calling may not be. One of our extensions in a shoe repair show and when the AC is on, the grinder grinding away, and background music playing the loudest setting for the intercom isn't quite enough to match my old Comdial system. After some initial complaints from my employees, who were naturally acclimated to the louder Comdial, I think we've just gotten use to being a little more observant as well as accepting. I do not think but a select few users will ever find this chink in an otherwise robust and solid phone system that qualifies as a stone bargain with added benefit of super-easy installation requirements. I don't see where anyone needing a small system could find a better one for less. This is it!

I felt compelled to write a review about this system. Very easy to set up and many features! Was a little nervous about pulling our old system down but we were done in about two hours or less!!!! Super Easy!!!!! If I had one small comment that was we bought the system with 9 phones and they supplied a splitter but we had to buy another $5.00 splitter to hook up all phones...wished they would have added $5.00 to the overall cost and sent enough to hook up the entire system. But it is a wonderful system and we are very happy!!!!!

Our 20+ year old phone system was dying - we had to upgrade. After doing some research on what we needed (no need for a VOIP system), we stumbled on the X16 system. Perfect for a small office with enough features including voicemail, conferencing, music on hold... better features than we expected. The best part is we set it up ourselves within an hour. A really nice buy for the money. Recommend highly.

This is a very good phone system. My business phone system went down - I called the "phone guy". He did not return my call until after I ordered these (now I am glad). He told me the system would be inferior. It isn't! The next day he sent me a bid for $8500. His system would send messages to my email. This one won't. Other than that, including installation and the extras (music on hold and 2 extra lines), I saved $6900 and this system works great. We have 8 phones, six lines, caller ID, and all the extras - goes thru our reception desk during assigned hours. I bought it quickly because my business (hedge fund) cannot be without phones - so glad. Highly recommend (if you had not figured that out by now).

Broken Did not connect

I needed a replacement for my 10 year old Avaya system. I read several reviews and watched a few YouTube videos about installation and use. I ordered the system with 8 phones and the two-line expansion card.The system was well-packaged and came with easy setup instructions. The expansion card was also easy to install. I was able to setup and configure the system quickly. I am pleased with the features and it cost me about a fourth of the system I purchased 10 years ago.My office was already wired for phone extensions and I did not require any assistance. You may need to hire a professional to run phone lines and to install jacks if you do not already have them or if you do not feel comfortable doing it yourself.