Essentials of Shared Services 1st Edition

the quality of binding is very bad, and I am afraid that the book will break down before I complete the reading. I want to apply returning/replacement policy but i can't afford to wait for such long time. It is very bad experience. I attach the pictures I took for your reference.

Based on the editorial reviews I had high hopes for this book. However it is more of a primer discussing some of the issues that surround the topic of shared services than how-to. The really tough decisions involving shared services are how to evaluate the potential programs to take on, how to integrate and manage the portfolio across the functional silos (i.e., finance, HR, real estate, supply chain, and IT), how to govern the shared services organization, and how to balance customer satisfaction with cost efficiencies. Unfortunately this book is not helpful in dealing with these issues.So if you are a newbie trying to find out what shared services is all about you may find this book helpful. But if you are a manager who has been charged with implimenting a shared services function, there isn't much help here.

I'm an MBA student and picked up this book to learn more about shared services. Turns out there's a lot to know. But what I came away with was a better appreciation for the varioius business models out there. The book does a good job of comparing and contrasting the various centralized and decentralized ways of conducting business in corporate america, using real-world companies as examples. In short, I was pleasantly surprised. It'll stay on my bookshelf.

I have been in business for 30 years and had been asked to present a course on performance measurement for Shared Services. Never having worked in Shared Services, I wanted to know what they are and how they work.Frankly, I was disappointed. It seems that most of what the book had to say would apply to any service, shared or not, and in many cases to any company. For example, there is discussion on the need to be customer focussed, management of inventory and the importance of IT. Perhaps 70% or 80% is not Shared Service specific.What was useful to me was the explanation/definition of what a shared service is, how and why they are formed. Perhaps there is just not enough that is specific to shared services to warrant a book.It was difficult to decide whether to give 2 or 3 stars.... 3 becuase there seems to be little else on the market to compete with it.

So basic