What is the solution if the spring arm does not move up or down?

1. Hang the TV and never exceed 66 lbs 2. If the arm rises, turn counterclockwise(lighter TVs). If the arm drops, turn clockwise(heavier TVs) 3. Refer to the number of turns corresponding to the weight listed in the manual; a full 360° is one circle!

Will this mount fit your TV? Must read before deciding

1. TV size: 26-55'' 2. TV weight MUST be between 11-66 lbs. Either too light or too heavy may jam the spring mechanism. 3. Ensure the VESA pattern is consistent with those listed in the manual.(Not suitable for 100×200mm/300×400mm) 4. Wall Type

What is the solution if the VESA holes do not line up correctly?

1. Ensure the VESA pattern is consistent with those listed in the manual. 2. Try to loosen the 8 nuts on the TV plate and extenders. 3. Line up the VESA holes and attach the brackets (tighten the mounting TV screws). 4. Retighten the 8 nuts.

How to do? If you adjusted the tension in the correct direction and with enough circles, but the arm still couldn't move

It may be due to transportation damage. Please provide pictures and video (showing the problem) to MOUNTUP team for after-sales handling.

Missing parts? Need replacement? Anchors for concrete/brick wall?

Additional part/concrete anchors are available through MOUNTUP team

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MOUNTUP Height Adjustable TV Wall Mount, TV Mount for Most 23-55 Inch TVs, Full Motion TV Wall Mount Bracket, Swivel Tilt Single Articulating Arm, Fits Max VESA 400x400mm, 44lbs MU0037

Product ID: 437744489

Details

Mounting Type
Wall Mount
Movement Type
Articulating
Brand
MOUNTUP
Material
Alloy Steel
Colour
Textured Black

🔄180° swivel range

↕️8.6” height adjustment

🛠️15 min easy install

A$443

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Description

↕️🔄 Elevate your viewing game — see every angle, feel every moment!

360 VIEWING FREEDOM - Enjoy a full 180° swivel and 23” extension to customize your perfect viewing angle anywhere in the room.
BUILT TO LAST SECURE - Heavy-duty cold-formed steel construction ensures rock-solid stability and safety for your TV and family.
EFFORTLESS NECK RELIEF - Adjust your TV height up to 8.6” with a smooth pneumatic gas spring for ultimate ergonomic comfort.
UNIVERSAL COMPATIBILITY - Fits most 26-55” TVs with VESA patterns up to 400x400mm and supports up to 66 lbs—ideal for all your favorite brands.
QUICK HASSLE FREE SETUP - Install in just 15 minutes with included hardware and step-by-step instructions—no expert needed.

The MOUNTUP MU0037 is a premium height-adjustable TV wall mount designed for 26-55 inch TVs, offering 8.6 inches of pneumatic height adjustment, 180° swivel, and tilt capabilities. Built from durable alloy steel, it supports up to 66 lbs and fits VESA patterns up to 400x400mm. Easy to install in 15 minutes with included hardware, it’s compatible with major TV brands and engineered for ergonomic comfort and versatile viewing.

Specifications

ASIN	B08XZ46HHC
Best Sellers Rank	#670,850 in Electronics ( See Top 100 in Electronics ) #1,291 in TV Wall & Ceiling Mounts
Brand	MOUNTUP
Brand Name	MOUNTUP
Colour	Textured Black
Compatible Devices	Monitor, Television
Country of Origin	USA
Customer Reviews	4.3 out of 5 stars 518 Reviews
Enclosure Material	Alloy Steel
Item Type Name	TV mounts
Manufacturer	MOUNTUP
Manufacturer Part Number	MU0037
Material	Alloy Steel
Maximum Tilt Angle	10 Degrees
Maximum-Supported Screen Size	55 Inches
Minimum-Supported Screen Size	26 Inches
Model Number	MU0037
Mounting Type	Wall Mount
Movement Type	Articulating , Swivel , Tilt
Number of Items	1
Number of Packs	1
Unit Count	1.0 Count

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A$443

Duties & taxes included

In stock

Sold byAmazon AustraliaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Australia.

Secure transaction

ProDesertcart PRO

Fast, free shipping, member pricing & priority support.

Join PRO →

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TrustScore 4.5 | 7,300+ reviews

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Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

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