Electric Vehicle (EV) Charger, Level 2, WiFi Enabled, 16 to 40 Amp, 240V, UL Listed, Energy Star, Indoor/Outdoor, 24-Foot Cable, NEMA 14-50 Plug, Remote Access, App Control

The EVSE was nicely packaged, and installed easy. Currently it is charging my Mach E just fine.Only a couple minor issues within the app. First, it displays charging speed in kWh, charging speed is measured in kW not kWh.Second, the preferred charge time function was not working for me. I find the Mach E preferred charge time in the Ford Mypass app to make more sense, so I have been using the EVSE in Auto Charge mode and letting the Ford Mypass control the schedule.

It works very well once you get it connected to the internet. Getting to this point is a journey. It works without a web connection but all of the features it has with an internet connection are useful. I know some reviewers would like it to have more tools like price out what you spent on electricity. But, you do get total power per charge. Where I live, l know the price per KWhr so I can calculate the cost easily.My problem accessing the internet began with using my galaxy S 21. The charger could not find my wifi network, nor did it see any of the networks around the neighborhood. Nothing! Next I tried to manually connect my wifi, BUthe process froze. I located a procedure on a forum to reset the charger. First unplug the charger and then your modem. Plug the charger back in and then go to the electrify america app, press home and then restart the connection procedure. Quickly plug in your wifi. Hit the three dots at the top of the screen it will open a page which has a factory reset option. Once I learned to factory reset, I then tried all three of my routers and the process froze each time. I called the help line and they were puzzled because all of my operating systems were current versions. They could not figure it out. It got bumped up to the next level and was told I would get a call in a few days. The one tidbit I did learn is that you can turn off the phone wifi and toggle it back on which is an easier way to get to the factory reset. All of what I described occurred just this morning. On a lark I grabbed my wife's iPhone and I had no problem finding my home wifi. It connected right away. Now I can see the unit and all of its web features on the iPhone, my android and believe it or not my iPad. So, my conclusion is that there is a software glitch caused by my up to date android operating system. On forums I read that both androids and iPhones have had the freeze problems like I experienced. They were probably due to the version of operating system that the devices were running at the time. The one thing that struck me is that electrify america's software has not been fully tested with all version of operating systems customers are using. Buy the way I would have tried my iPad next if the iPhone had not connected.

I've owned a Tesla for a number of years, and when my wife decided she wanted to convert from a hybrid to her own EV vehicle, we began the search. While GM's EV purchase included "free" installation of a fast charger, we didn't like their range of products (Mach-e, Bolt and Bolt EUV). So, we settled on the VW ID.4, a fully electric vehicle that started shipping last year. Although VW actually owns Electrify America, we did not receive any kind of fast charger bundle discount. But, all in all, we felt we should get the car we want, not go with a fast charger system that locked us into a particular vehicle.The installation was straight forward, although a licensed electrician did have to install a separate 240 circuit breaker and in-wall wiring. In the picture I've attached, you can see my smaller profile Tesla charger near the golf clubs vs. the Electrify America charger in the foreground. I was less concerned about visual appeal (the Tesla unit is almost sexy), but more with how it works. I do like the Electrify America nozzle holster, which allows you to plug your nozzle into a null port when not plugged into your car. This helps keep dust out of the nozzle which is a prevalent concern here in the desert southwest. So far, we've had no issues with our fast charger, the price was about what we expected and the Electrify America app interfaces nicely.I don't know if in the future everyone home will have two EVs and two fast chargers in every garage, but as long as we can "fast charge" from the convenience of our own home garage, there's something comforting about not having to visit a gas station again.

Review Update: I regret that I jumped to conclusion during the first review. The issue turned out to be with my electricity flickering. My house was built in in the 50s and the electric lines are above ground. Electrify America not only helped me figure out the issue but they constantly followed up with me to ensure that the charger is working. The charger works well and I am very satisfied. It is one of the best customer service experience I have had with a company. I highly recommend the product and the company.Original Review: BUYER be aware. There is something seriously wrong with the way these chargers are designed. I had to return the first charger due to constant red led fault error. The replacement unit worked for two weeks and it just stopped working tonight. I am getting the dreaded red led again on the charger. I reset it a few times and it is refusing to work.I had my electrical installer check the lines and there is nothing wrong with my NEMA plug or wiring. The charger is only 10 feet away from the electrical box.Electrify America customer service is good and they will try to help you but there is not much they could for a seriously bad product. What a waste of money.