Why can the SOS call button not be connected to the phone?

This smart call button only supports 2.4GHz WIFI. Please place the button and your phone in the same 2.4GHz WIFI environment for connection.

After the caregiver call button successfully connects to the Tuya APP, can it be taken out for use?

Once paired, the call button needs to be in that WIFI environment at all times (so we recommend using it at home), and the smartphone just needs to be connected to the network.

Why is the phone delayed in receiving notifications or unable to receive notifications？

The product is transmitting the signal through the connected WIFI. The stability and distance of this signal transmission and the speed by related to the customer's router. You can try restarting the router or reconnecting the button.

What should I do when I encounter other problems?

When you encounter problems during registration or use, please click FAQ&Feedback on the device page of the Tuya APP.

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🚨 Stay connected, stay protected—because every second counts!

IP 55 RATED DURABILITY - Splash-proof and dust-resistant for reliable use in kitchens, bathrooms, and beyond.
LIGHTWEIGHT EASY SETUP - At just 1.41 oz and simple app control, it’s the hassle-free safety upgrade your loved ones deserve.
SEAMLESS 2 4 G HZ WI FI PAIRING - Instant alerts anywhere within your home network—never miss a call for help.
MULTI USER NOTIFICATION SHARING - Share emergency alerts with family or caregivers via the Tuya app for collective peace of mind.
ULTRA PORTABLE VERSATILE DESIGN - Wear it, pocket it, or mount it—flexible placement for every lifestyle and space.

The SINGCALL Caregiver Pager Panic Button is a compact, wireless emergency alert system operating on 2.4GHz WiFi. Designed for seniors and vulnerable individuals, it offers IP55 waterproof protection, real-time smartphone notifications via the Tuya app, and flexible mounting options. Lightweight and easy to share alerts with multiple caregivers, it ensures rapid response in critical moments.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Number of Batteries	1 Lithium Ion batteries required.
Voltage	3.6 Volts
Control Method	App, Touch
Mounting Type	Wall Mount
Sensor Technology	Contact Sensor
UPC	702563609897
Manufacturer	EASTWAY INTERNATIONAL (HK) LIMITED
Part Number	1939529031
Item Weight	1.41 ounces
Product Dimensions	2.56 x 2.56 x 0.91 inches
Item model number	we57
Batteries	1 Lithium Ion batteries required.
Is Discontinued By Manufacturer	No
Size	1 SOS Button
Item Package Quantity	1
Batteries Included?	No
Batteries Required?	No
Battery Cell Type	Lithium
Description Pile	Lithium-Ion

SINGCALL Caregiver Pager Panic Button Alert Button Medical Alert System Emergency Button for Elderly SOS Alarm Bell for Seniors Tuya Smart Waterproof Wireless Pager (only 2.4GHz WiFi)

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