--- product_id: 282593027 title: "The Trusted Advisor: 20th Anniversary Edition" price: "A$26" currency: AUD in_stock: true reviews_count: 13 url: https://www.desertcart.com.au/products/282593027-the-trusted-advisor-20th-anniversary-edition store_origin: AU region: Australia --- # The Trusted Advisor: 20th Anniversary Edition **Price:** A$26 **Availability:** ✅ In Stock ## Quick Answers - **What is this?** The Trusted Advisor: 20th Anniversary Edition - **How much does it cost?** A$26 with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.com.au](https://www.desertcart.com.au/products/282593027-the-trusted-advisor-20th-anniversary-edition) ## Best For - Customers looking for quality international products ## Why This Product - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Description The 20th anniversary edition of the “brilliant and practical” (Tom Peters, author of The Professional Service 50 ) business classic—now updated to reflect the digital world—provides essential tools and wisdom for all consultants, negotiators, and advisors. In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one’s discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today’s society and illustrate how to be effective communicators in a digital world. Using their model of “the trust equation” they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step—engage, listen, frame, envision, and commit—is richly described in distinct chapters. This immensely accessible book offers “an invaluable road map to all those who seek to develop truly special relationships with their clients” (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others’ successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others. Review: Must Read, No I Mean MUST Read! - Probably the best business boot I read. It relfects basically on being honest and making your client's success be your success. For young professionals starting a career and looking for a foundation, this is a must read. When I retired, I gave out five copies of this book to staff. Review: Amazing book - I have already implemented some ideas into my work and have received great feedback. I can wait to add more. This was a very inspiring read. ## Technical Specifications | Specification | Value | |---------------|-------| | Best Sellers Rank | #7,489 in Books ( See Top 100 in Books ) #1 in Consulting #45 in Business Management (Books) #75 in Leadership & Motivation | | Customer Reviews | 4.5 out of 5 stars 1,709 Reviews | ## Images ![The Trusted Advisor: 20th Anniversary Edition - Image 1](https://m.media-amazon.com/images/I/71FvjJ4koXL.jpg) ## Customer Reviews ### ⭐⭐⭐⭐⭐ Must Read, No I Mean MUST Read! *by S***R on March 25, 2026* Probably the best business boot I read. It relfects basically on being honest and making your client's success be your success. For young professionals starting a career and looking for a foundation, this is a must read. When I retired, I gave out five copies of this book to staff. ### ⭐⭐⭐⭐⭐ Amazing book *by M***S on March 22, 2026* I have already implemented some ideas into my work and have received great feedback. I can wait to add more. This was a very inspiring read. ### ⭐⭐⭐⭐ Enjoyable book *by D***S on July 3, 2024* Very good book on the topic of Trusted Advisor. ## Frequently Bought Together - The Trusted Advisor: 20th Anniversary Edition - Crucial Conversations: Tools for Talking When Stakes are High, Third Edition --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.com.au/products/282593027-the-trusted-advisor-20th-anniversary-edition](https://www.desertcart.com.au/products/282593027-the-trusted-advisor-20th-anniversary-edition) --- *Product available on Desertcart Australia* *Store origin: AU* *Last updated: 2026-05-14*