Office HippoHeavy Duty Office Desk, Right Corner Desk, Strong & Reliable Workstation, Office Table With Integrated Cable Ports, PC Desk For Office or Home - Beech Top / White Frame
S**S
Product good but please check all 3 consignments have been given to courier...!
I’ll start with the good: The desk is now received and assembled and is as strong as I hoped. And it fits in the space I calculated!My recommendation:Please note that the desk is delivered in THREE pieces. When you receive order acknowledgment, I strongly recommend that you contact Amazon customer services to check that they have passed all three consignment numbers to their courier, Arrow XL.The indifferent:Unfortunately, my happy situation has been achieved only at the cost of a failed delivery, a cancelled order, a rescheduled delivery, a missed delivery and (eventually) receipt of the goods. And a lot of conversations with various Amazon Customer Service agents.The desk is a bit hard to assemble, because there are a lot of redundant holes in the underside of the desk top which do not match the assembly instruction diagrams and which are easy to misalign, but I got there eventually!The desk is solid, spacious and stylish once assembled.My biggest issue was the delivery experience, details here in case you’re interested.I ordered the desk in time to arrive before Christmas and received order confirmation and contact from courier confirming same.When courier arrived (within their stated 2 hour window), they delivered only the legs of the desk.A week of daily contact with Amazon customer service (yes, over Christmas) made it clear that they had never passed the other two consignment numbers to the courier, so the remaining consignments would never be delivered.After (eventual) discussion with the excellent Amazon Support operative Marlen (pronounced Marlene), I cancelled the original order and re-ordered, now available at a lower price.The legs from order #1 were picked up on 31 December, again within the 2 hour time slot stated by Arrow XL.I received order confirmation for order #2 and immediately contacted Amazon Support (via the “call me back” system, which works well :) ) to insist that they give me the three consignment numbers by email (which was done) and to make sure that they ( Amazon) had really placed all three consignment number with their courier, Arrow XL. I did not want to risk the same mistake as happened on order #1. The Amazon agent was able to confirm that all three consignment numbers had been given to the courier.I checked all three consignment numbers on Arrow’s tracking system and they all showed delivery on the same day, so my confidence was increased.As a final wrinkle, Arrow’s system on the delivery day was not working, so I could not see the map showing the whereabouts of the driver en route to my drop off, and received no phone call (Arrow’s usual procedure) to confirm their ETA. They arrived very early and I was unaware of their attempt to drop off the desk, so I received only a “sorry we missed you” card, when I arrived at the drop off point 40 minutes before Arrow’s earliest confirmed time slot. Phoning Arrow immediately resulted in the drivers coming back, now within their allotted time slot and they took the desk, as per their terms of delivery, to the upstairs room where it was needed.Ultimately, I’m now satisfied, but it has taken much more effort on my part than I would usually expect.I hope this is of interest and helpful.
B**P
A proper desk
Excellent product but for once the service from Amazon was poor. They misled me over delivery and then made out I had requested a special delivery. I suspect much of the fault lay with Arrow XL who were not impressive. Well the driver and his mate were fine but the call centre and online contact were nigh on useless
D**6
Its missing a god damn leg
Its missing a god damn corner leg. I cannot believe I paid this much and you can't even put all of the pieces in the box. /Edit/ My replacement came today and its missing the two rear panels, also the parts do not even match the first desk.
M**S
Office desk
Good quality and solid, perfect office desk, easy to assemble
T**E
Excellent Quality
Fabulous desk, excellent quality, arrived quickly and well packaged.
J**H
Excellent
First class sturdy, stylish desk ... great value for money.Customer service second to none too.Thoroughly recommend
Trustpilot
3 weeks ago
3 days ago