Brio Moderna Bottom Load Water Cooler Dispenser - Tri-Temp, Adjustable Temperature, Self-Cleaning, Touch Dispense, Child Safety Lock, Holds 3 or 5 Gallon Bottles, Digital Display and LED Light

Update 4/5/2023 Still works and still is quiet however we are noticing a sound in the water pump. The water trickles out for a few seconds when dispensing has stopped which is annoying and fills up the collection tray quickly. I emailed Brio and have not heard back from them. Hoping there is an easy fix. Update 11/5/2022 Still running perfectly. I wanted to add an update regarding other reviews mentioning noise. When you place the 5 gallon bottle in the cabinet take notice to the pump and the the hard plastic tubing. If the bottle or tubing touches the pump you will hear a loud rattling sound. Simply pull the bottle towards you with enough room to still fully close the door and that should solve the problem. Also twisting the bottle to wrap the tubing around the bottle helps as well. The video you see is the sound of the ozone generator. It runs for an hour and a half then shuts off. So please don’t think the video shows how loud the unit actually is. The actual running sound of the unit is very quiet. This review includes positive experience with customer service (for Brio) which is a good thing! Also includes positive experience with Amazon returns. Also comment about video in the end of review. MAKE SURE YOU LET THE WATER COOLER SIT UNPLUGGED FOR 24 HOURS BEFORE TURNING IT ON. Let the oil settle so your cooler lasts a long time. Yes, their is compressor oil in refrigerating items such as this. Same applies to air conditioners and fridges/freezers. Let it settle as the cooler was most likely shipped on it’s side. This is as per the manufacture. Not mentioned in instructions but from customer service call that I made. They need to update their manual. As of right now two days after receiving this water cooler I have nothing but positive things to say about it. It works perfectly. Hot water is hot. Cold is ice cold and the best one is the room temperature. I prefer that when rest of family likes cold. The water pump makes a low noise when pumping water back into the cold tank as well as the hot. Pump works continuously on room temp, but stops when you stop filling your cup as it should. The compressor seemed loud the first day but the next day is seemed to have settled in. (Remember the oil has to settle so yes it’s like an engine that needs oil. Let it do it’s thing. Let it break in) The best thing about a bottom loading water cooler is no more violent splashes against the wall or wherever your current top loader is. You know what I mean. Now it’s easy breezy just insert the nozzle and slide it in. Close the door. DO NOT OPERATE THE BUTTONS FOR WATER UNTIL YOU INSERTED NOZZLE INTO CONTAINER. You’ll ruin the pump. Only negative thing about this is it is low. So you have to bend a bit if you are moderately tall. No big deal. Not worth taking a star off a review for that. The first water cooler that was sent was damaged really bad. I submitted a return request and was instantly given a return label to print out. Option to have UPS pick up or bring to UPS location. I opted to bring it to UPS myself as the UPS workers here seem miserable so why make them even more miserable. The second one arrived in perfect shape. When the second one arrived I called Brio customer service and within minutes was connected to a human being. This is a really good sign that this brand has good support backing up their products. I called to inquire about if this should sit for 24 hours prior to turning on and they said it should sit to allow it to settle. This holds true with any refrigerating device but I thought maybe it would be different here. Glad I called. They were super friendly. Regarding the negative reviewers: One person said they had to press really hard on the buttons to get water. Did you think to remove the thin plastic film that is over the surface for protection during shipping? That’s the reason why. Your low rating should be deleted. Another person reviewed this and said it arrived damaged. You do know you can send it back and they send you a replacement at no additional cost? I did exactly that. The first arrived damaged so I sent it back. Two days later the current one arrived in perfect condition. Don’t review a product based on damage. Take pictures of damaged package before opening and then take pictures of damaged product just to cover yourself if they don’t believe you. My experience overall is positive. I think some of the negative reviews are based on not operating the cooler properly and not noticing their is a protective film over the control panel. Added video of the ozone self cleaning in operation. It sounds like their is an ozone generator with an air pump pumping it into the cold water holding tank. You can hear it bubbling. Not loud it makes a humming sound and it’s supposed to shut off after 90 minutes. Pretty cool!

The first machine we bought broke within a year. It stopped cooling the water, and the water was always warm above 60° since it was under warranty brio sent us a brand new one after we sent them video proof of its defect. Less than two years later, the second one started to show F1 and stop working often they have no idea why and said it’s a hot water issue. Even with the hot water off we still were getting F1. After prolonged period of having unplug while we were traveling, we returned and had no F1 error messages for a long time. It was often on with the F1 error message occurring and all of a sudden it completely stopped working. when we unplug it, it blinks and go straight to F1. They have no idea what’s wrong with it and no one can help me and there’s no mention of F1 in the manual or anywhere online. I’ve asked for a replacement, even though it’s out of the warranty. Because it’s not all that old and they said no the best they can do is offer 30% off however, that’s not what were interested in because this would be our third machine in three years. With that kind of track record I think it’s time we look for a better brand. We love the way. It looks but to fill tall water bottles. It is difficult, it does sometimes drip after dispensing is completed and let’s be honest, two machines, breaking in such a short period of time, does not instill me with confidence.

We were getting ready to package the unit to return it for being defective when we noticed something we had not done on the unit... low and behold, it solved the problem! We love this water dispenser and highly recommend it! There is a protective plastic film covering the touch panel that you can easily miss removing. That film was preventing the child safety lock & hot water to work properly. It was always a struggle to get hot water because pressing those buttons was a constant hit and miss. Now it works perfect! The unit is very modern looking, only has 1 button that dispense water which is nice and doesn’t drip at all. The unit is quiet and very well built. It doesn't look like a cheap unit. The hot water is HOT, you will get a nice cup of hot coffee or soup. It’s nice that you can control how hot or cold you want the degree to be. The cold water option is nice but we prefer room temperature water so the unit is ‘totally’ quiet (not a single sound from it) because we don’t use that feature. We were feed up of constantly filling the hot water machine on the counter as well as the cold reserve one. This unit solved a bunch of problems from constantly filing containers and eliminated the extra clutter on the counter.

This is a very nice looking water dispenser (stainless steel & black version). The console is very modern and easy to program. The water flow is just about right, wish it were a tad faster, but it's faster then the unit it replaces, so I'm happy. It is also very quiet (although my home has ambient noise because of the swamp cooler this time of year). I may find out differently in the winter with no swamp cooler noise. My only problem was with hot water. I adjusted to 194 degrees in hopes that coffee the next morning would be a little easier (not much additional microwaving to 200 degrees for a french press). The hot water was only dispensing at 179 degrees per the display on the unit. Tried later and it's at 184 degrees. I want 194 degrees give or take 5 degrees margin of error. So I called the number on the manual and I got a representative on the line within 1 minute! I discussed my issue and they told me (and it's in the manual, I found it) that I need to have the unit 8" from the wall so that the overheat doesn't turn off the water heater pre-maturely. So I did the 8" and have it resetting unplugged for a few hours. I will try for 194 degrees this evening and hope the space works. My only disappointment (and thus 4 stars and not 5) is that it has to be 8" from the wall. Aesthetically, that far from a wall looks awkward and makes navigating the space awkward as well. If this dispenser doesn't make it to 194 degrees being 8" from the wall, I'll update my review (dropping stars of course) and will call CS back again. **Update post Customer Service Recommendation #1** After I let the machine reset for 2 hours, I plugged it in and tested the water about 1.5 - 2 hours later. The hot water was at 194 degrees, which was great. However, this morning when I went to make coffee (and the machine wasn't used all night), the temperature was at 184 degrees, not 194. Still outside the +- 5 degrees margin of error. I'll call CS again and as them for recommendations to get it to HOLD water at 194 when set at 194. I've had this over a week now. I have to say I'm very happy with it. Occasionally, my morning coffee H2O temps are 186, but most often they are at 194 degrees consistently. I do wish the hot water resevoir was slightly larger, but it's almost perfect. As for keeping water cold, it does that exceptionally well. I have it set at 39 degrees, and the warmest it's gotten was 41 degrees. So cold works very well. Granted, it is now 8 inches from any wall, and it's still awkward, but that's why 4 starts and not 5. Also of note, the "empty bottle" indicator is NOT very obvious. It's a water drop to the right of the digital clock, and it's easy to miss if you aren't looking specifically for it. A nice red LED would have been better. Again, something that keeps it from 5 stars and only at 4. Update #2 I bought this in June of 21. As of Feb 26, 2023, it stopped pumping water out of the bottle. It made it about 2.5 years. That's not too terrible. It still gave me a bunch of trouble getting 195-degree water the entire time, even when it was more than 8" from anything. So, it's going o the curb on large item pickup day, and being replaced with a Primo Htrio (for the k-cup). I've used the htrio at a boyfriend's house, and I love it.

A premium water supply, i.e., Mountain Spring, works great with this luxury cooler. I just finished my first 5 gal. bottle in 2-weeks. It was very quiet and the cold water stayed around 39° most of the time. The hot water was plenty hot when I tested it with a cup of tea and instant oatmeal. It's important to leave space around the unit as instructed. You can see from my set up photo, it has 8" space in the back and 6" space to the right wall. I highly recommend ordering the Avalon Water Cooler pedestal (BASE-BLK) with this unit. It adds 10" height, looks great, fits perfectly considering its a different vendor, and seems very stable in my location. Not sure if it would be as stable on carpeting, so be sure to test it carefully. Both products were well-worth the investment. +/- 3° from time to time made zero difference and was perfectly acceptable. Can't live without a high quality water cooler in Vegas!

After a ton of research, this is the water dispenser we went with for our home. The item itself works well and checks all the boxes (self cleaning w/ ozone, solid temp control, etc) But the metal is so thin, it looked like someone used it for batting practice when it arrived. Since Amazon shipped it from WA State to NY, then right back to us here in WA State, I assumed the damage was due to the extensive travel. So I ordered a replacement, this one arrived just as damaged. While I appreciate the eco-consciousness of utilizing less packaging, I think it's more eco-friendly to keep these units out of the landfill due to damage. Besides, the carbon footprint of shipping multiple units is pretty excessive as well. Just stuff some packing paper in there!! Despite the lack of protection in the packaging, the metal itself seems very thin and will most likely dent from standard, everyday use anyway. It's less of a stainless refrigerator thickness and more like an empty aluminum can. One thing to note, there is a large disclaimer on the outside of the packaging regarding damage from shipping and how it's not the company's responsibility if the item becomes damaged en route. So, clearly this occurs frequently enough for them to include it on their packaging.....Can you say 'Red Flag?' If you are dead set on purchasing this unit, I would buy it somewhere in-person where you can actually inspect it.

Every week we juggled bottles of plastic bottles from the market to our home into our refrigerator so that we have water to drink. I am so happy I made this investment and switched over from regular bottles of water to this system. It is saving me so much time, hassle, money and the environment! Every morning I use the hot water that boils up to 194 F for my coffee and tea and the cold water to fill my Hydroflask. The sleek design and easy bottom load refill system and makes my life so easy. I also love how it has an automatic ozone cleaning system that I think is very important. This ozone cleaning that is installed in the water cooling/heating system takes 90 minutes but thoroughly cleans the entire system of any unwanted remnants or moss. This system does not waste electricity or make any excessive noise. I love having cold and hot water at the touch of my fingertips. For anyone that wants you do have a third option of room temperature water also! I highly recommend this product to anyone even with small office or home space.

UPDATE: 3/29/2023: Brio actually sent out a replacement free of charge after I explained to them what Amazon was doing. The new dispenser looks and works great! Thank you Brio ... and Shame on you Amazon! Awarding 3 stars. UPDATE: 3/7/2023: Bringing my initial two star review down to one due to the HORRIBLE & HORRENDOUS customer service from both Amazon and Brio. After back and forth with Amazon they literally told me that its nothing they can do you are stuck with the machine. I even had one agent hang up on me and tell me to find a neighbor that can fix it. Like WTF?? Brio keeps insisting that I buy another one to replace the one I have and send it back. My system is now completely useless and I $300 is gone down the drain. Thanks Brio and Amazon! Stellar ways to treat your customers. The machine itself is beautifully designed. However the parts seem a bit cheap. In fact mine was delivered with a dent in the side that prevented the door from closing and the dispenser to pull water and dispense it. I contacted Brio and they informed me that I would need to purchase another one, and return this one. A bit of a hassle if you ask me, spending double money for a return. Amazon CS was not any better as they did not understand the thing had water in it. So I just held it together with gorilla tape so it works for now.

EL PRODUCTO HA LLEGADO DESPUES DE 11 DÍAS DE REALIZADA LA COMPRA. EL PRODUCTO LLEGO ALGO DAÑADO, EL ENVIO FUE POR FEDEX. LA PUERTA PARA COLOCAR EL GARRAFON NO CIERRA ADECUADAMENTE, SE ABRE SOLA.

Had a problem contacted customer service problem was solved 100% to my satisfaction thank you

Stopped working after couple months. (No cold water)Company refused assistance At one point they said they would consider replacing unit, but would only deliver to the wrong country. Then changed their mind and refused help