Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence

Ever hear the expression “ actions speak louder than words”? Our actions in this instance is body language. Knowing how to read and interpret body language is a key tool to success. Body language though is a double edged sword. You also have to convey the right message.Joe Navarro is a former FBI agent. He had to use body language in order to stay alive and succeed in his career. In effect you might say he had to be a bit of a psychologist. Reading this book will teach you a good number of things. First off when caught in;a fearful situation we have three options, fight , flight or freeze. In the office these would be situations that cause discomfort. The author uses a comfort/ discomfort paradigm in assessing body language. Such signs of discomfort would be squinting, rapid blinking, hyperventilating and nervous hand gestures. When questioning his suspects, Joe would let them get comfortable. After all a comfortable suspect is a cooperative suspect. Getting them comfortable allows you to set up a baseline and observe which behaviors denote what is comfortable for the individual you are dealing and also what denotes discomfort.When dealing with clients it is important that they feel comfortable working with you. Comfort equals safety and stability. This comfort would mean falling into step with your client which would entail mirroring back vocabulary that the client uses. For example if they describe their automobile you follow up using automobile.The emotional system will always trump our use of logic. When clients get angry then the best thing to do is let them ventilate. Let the ventilate to someone in charge so they know their complaints are being heard. Later the offending employee should write a letter of apology. This also gets rid of a lot of anger.Little things can spell the difference between success and failure. How you seat people at a meeting can prove to be very conducive for productive communication or communication failures. Usually you want to have people seated at 45 degrees to one another. Office set up is valuable as well. Have a couch that people can sit and be comfortable with, cold drinks is a good idea as well.Our body language and what we do sends a message. If you are meeting with someone important you may want to lean in and show interest . Playing with devices shows you don’t care. Image is almost everything.

Joe does a great job of bringing his 25 years of law enforcement experience into the corporate world. Having had my own 20 year career in law enforcement, I appreciated Joe's acknowledgement that deception is a difficult thing to ascertain on a definitive basis. Frequently you are seeing discomfort not necessarily a lie, perhaps due to the nature of the question asked or the subject being discussed. But, as he so aptly points out, that discomfort can ultimately lead you in the right direction. In the boardroom or in the office, working on the nonverbal cues (body language) you are giving off are every bit, if not more important, than what you are seeing in others. How you consciously use your own body language and the seating arrangement in your office to establish rapport is critical.After my post law enforcement career, I've spent the last two decades in the corporate world. I've put the experience I picked up in law enforcement to good use when working with clients and colleagues, as well as all the great information I've learned from all of Joe's books. One colleague has been wondering for 20 years how I know when he is ready to wind down the conversation after he's stopped by for a visit (his tell is in his right foot). He always is surprised when I know it's just the right time to end the conversation. Drives him nuts, but then he hasn't reads the book!One of the beauties of the Kindle version are the imbedded short videos in each section. This is the first book I have run across that has this kind of content and it's a nice break from the reading.

A very interesting read hard to put down. The study of human nature is a science that has really come into its own through profiling and criminal investigation. These guys go further to show how people have ways of giving up their emotional status unconsciously .liar to truth hate like joy pain fun work you name humans will give their status and what they really think in a series of tells that can be read .the study of this has spawned many books this one being top. Now what does those that learn these hints or tells do when you can use them to manipulate to others false feelings and gain or psyche out anothe person by throwing out false tells hmmm a bit sociopathic but interesting .a great book for those that study situational awareness and human behavior those who work with non trustable people police lawyers judges social workers it's very revelant and the book is helping my situational awareness greatly.

Most of the books I've read on body language are simply too complex. In the fast give-and-take of conversations who can do what most books want - observing and cataloging every minute movement of other people? "Louder than Words" gave me the first real help in becoming better at reading body language with a simple and very easy to use system. For example, just noticing whether a person is comfortable or not says much more than any specific gesture.I didn't really find his earlier books that useful, perhaps because I'm not a big poker player. That said, this book is very good and super useful."Nonverbals reach far and wide into our lives. Your nonverbals form an aggregate impression ow what you represent. Those who recognize this will have access to a powerful level of influence that others do not. Trust, comfort, cooperation, affinity, productivity, and influence are all vitally dependent on nonverbals. To neglect their power is to court mediocrity--or worse, failure."

The information in these books is interesting and I started to look for it in day to day life. No sooner than I had, I did in fact start feeling a little uneasy with what I observed given all of his definitions!

After reading "What every body is saying" by the same author, decided to buy this one straight away. The first one provides you with basic meanings of non-verbals, and this one is more oriented to applying it to career and social success. Very useful and highly recommended! After having read many books on non-verbal communication, J. Navarro is definitely the best author on the subject!

Bought as a gift and he loves it

Great addition to my collection, great help in my journey in non verbal .

Definitely recommend this book. It includes some information from “What every body is saying” but it’s put in different way. Business oriented