Process Mapping, Process Improvement and Process Management: A Practical Guide to Enhancing Work Flow and Information Flow Paperback – August 12, 2005

This is a practical book for those interested in process optimization. If you've been consulting for a long time, as I have, this book provides a language and framework for your lived experiences. A value for me was the way reading this helped bring to the forefront things I did/do without thinking (seemingly) for reexamination. I found myself understanding my actions in a new way simply due to intentional thought.Topics covered included:ImportanceProcess MappingKey Stakeholder's Roles and responsibilitiesGetting started10 Step Redesign MethodologyIntroduction, Creating Process TeamFour Lenses of AnalysisCustomer Report Card, Benchmarking, and Best PracticesProcess Redesign Case StudyDesign principles for Process RedesignCreating a Clean Sheet RedesignBarriers to Process redesignBecoming a process-focused organizationBuilding cross-department process managementUsing dynamic simulation in business process managementThis would be a wonderful book to adapt for training new consultants or those chartered with process improvement! A weakness of the book is its treatment of change management (see Chapter 12 for a minimal discussion). I'd recommend a companion book on managing the human response to change such as Bridges, W. (2009). Managing transitions: Making the most of change (3rd ed.). Philadelphia, Pa.: Da Capo Press.

We are a 50 staff credit union. Our processes have grown organically over time, shaped by changing systems, regulation and member feedback. Change is neededWe are using Dan's Process Mapping, Process Improvement and Process Management book as our textbook to craft that change.It is a no-nonsense guide to using process mapping and improvement to bring an organization into a state of continuous improvement.Our first project went great. The staff most involved in the process tackled went through the 10-step process redesign with enthusiasm. Their clean sheet redesign brought the main process from 34 laborious steps to 23 easier steps. A support function was cut from 19 steps performed around 1,000 times a year to 4 steps performed 20 times/year. This was one of our simplest processes (looking for a clear win for staff).We already have three new projects starting with a list that will keep us busy for the next year.I recommend this book to anyone willing to put in the time and effort to drive change in their organization

Dan's book is a life saver for anyone who is interested in process mapping and doesn't know where to start. He gives you the beginning line, the tools to use along the way, and brings from mapping to analysis to management.And note - dealing with process is more than mapping - it's analysis, identifying "issues and opportunities" - solutions.Likely not emphasized enough is the need to do the mapping and some of the analysis with the business units to garnish the buy-in critical to solution implementation.A must-have how-to for someone who is getting started or needs a refresher when it comes to process mapping, analysis, and management!!Phil

This is an outstanding book, that is both interesting and full of great ideas and demonstrations. We have also chosen this as our "Company Book"...T.Kester

Received the purchase quickly; the book is in a good condition.

Dan Madison's Process Mapping is an excellent starter course on process redesign. He not only provides an overview the steps for mapping processes; he also gives crucial guidance regarding change management. Setting team goals and ground rules; fully engaging senior management; viewing problems through the four lenses of quality, cost, frustration, and time; dealing with cross-department communication issues... these are all crucial elements of a successful project, and Mr. Madison provides critical reminders for ensuring a streamlined and efficient process. Finally, his 38 Design Principles are a great checklist for finding the core cause of process issues - an excellent contribution to the knowledge base of process improvement.

This book is very thorough and easy to understand. I'll be using it as a guide in my workplace as my organization works to improve our processes. It provides the necessary detail to create process maps and analyse them. It also discusses the business theory and philosophies which support the use of process management in all types of businesses.

Excellent Book.Well Organized.Well Written.Quotable Content.Anyone NEW to the Business Process Approach. Start here!Not about how to implement IT changes to get it done.Very little "System" Talk.This book could take a motivated Lay-Person and help transform theminto a Business Process GURU!If you are an IT person, it is worth reading so you know the gameplan, and the score. It lets you argue AGAINST implementing ANYTHINGuntil people have TESTED their ideas WITHOUT system changes!!!