---
product_id: 10271723
title: "Setting the Table: The Transforming Power of Hospitality in Business"
brand: "danny meyerharperaudio"
price: "A$31"
currency: AUD
in_stock: false
reviews_count: 10
url: https://www.desertcart.com.au/products/10271723-setting-the-table-the-transforming-power-of-hospitality-in-business
store_origin: AU
region: Australia
---

# Setting the Table: The Transforming Power of Hospitality in Business

**Brand:** danny meyerharperaudio
**Price:** A$31
**Availability:** ❌ Out of Stock

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- **What is this?** Setting the Table: The Transforming Power of Hospitality in Business by danny meyerharperaudio
- **How much does it cost?** A$31 with free shipping
- **Is it available?** Currently out of stock
- **Where can I buy it?** [www.desertcart.com.au](https://www.desertcart.com.au/products/10271723-setting-the-table-the-transforming-power-of-hospitality-in-business)

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- danny meyerharperaudio enthusiasts

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## Description

Setting the Table: The Transforming Power of Hospitality in Business

## Images

![Setting the Table: The Transforming Power of Hospitality in Business - Image 1](https://m.media-amazon.com/images/I/811u15XsZaL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐ 







  
  
    A Journey Through an Outdated World of Hospitality, with Thoughts of Expensive Burgers on the Side
  

*by W***R on Reviewed in the United States on February 22, 2023*

Alright, so I just finished reading Danny Meyer's book Setting the Table, and while I gotta say, it's a bit outdated, there's still some good stuff in there. I mean, the guy knows hospitality, no doubt about it.But let's face it, some of the stuff he talks about just feels a little too rose-tinted, ya know? I mean, sure, let's all hold hands and sing kumbaya, but at the end of the day, it's a business, and businesses are tough. That being said, Meyer's got a few things right, like treating your staff well and making sure the customer's happy. And I gotta admit, I do daydream a bit about sinking my teeth into a juicy, expensive burger at one of his places.But hey, it's not all sunshine and roses in the restaurant world, and we all know that. So take it with a grain of salt, but if you're looking for some solid advice on hospitality, Meyer's got some worthwhile things to say.

### ⭐⭐⭐⭐ 







  
  
    Great book
  

*by C***E on Reviewed in the United States on January 29, 2023*

It is a great book , except for the first and last chapters. The hospitality insights are really great , but the management insights nowadays are common sense

### ⭐⭐⭐⭐⭐ 







  
  
    Here are 10 Valuable Take-Aways from Setting the Table
  

*by D***N on Reviewed in the United States on September 21, 2008*

Setting the Table by Danny Meyer provides lots of value for business leaders.  I ranked this book five stars based on the value alone.  The reader should be apprised that the book is written as a memoir of Mr. Meyer's experience in the restaurant business.As a business leader you should study excellence in your industry and outside of your industry and there are numerous take-aways in Setting the Table that can be applied to any business.  Here are ten excellent points I took away from Mr. Meyer's book.1.  The Excellence Reflex - "A natural reaction to fix something that isn't right, or to improve something that could be better."  The excellent reflex is a natural reaction that some people have and cannot be taught. Meyer trains his leaders how hire those that have it.2.  Employees can be categorized as Overwhelmers, Whelmers, and Underwhelmers.  It is easy to identify Underwhelmers and get rid of them. The most dangerous employees are the Whelmers because "they infuse an organization and its staff with mediocrity...and send a dangerous message to your staff and guests that "average" is acceptable."3.  Coaching is correcting with dignity.4.  You obtain valuable leadership skills while managing volunteers. It requires you to consistently motivate employees beyond their earnings.5.  Create a sense of "shared ownership" with your customers by taking an interest in them and making them feel important.  They will view you as a partner instead of a provider.6.  ABCD - Always Be Collecting Dots.  You should aggressively collect lots of little information about your customer (dots) as they interact with your product or service. Then make the connection between the dots as a mechanism to improve your product or service to all customers.7.  Customers may love your product or service but the relationship that they have with you or your employees is what builds loyalty. Therefore you should take every opportunity to exceed expectations to create a lasting relationship.8.  Enlightened Hospitality - "We would define our successes and our failures in terms of the degree to which we had championed, first, one another and then our guests, community, suppliers and investors."  This is an extremely powerful concept and is rooted in the integrity theme Meyer has throughout the book.  You can't expect employees that don't treat each other with respect, who can't be hospitable with one another to then turn around and treat the customer with respect and high levels of hospitality a customer deserves.  Poor relationships internal to the organization migrate to poor relationships external to the organization.  Ultimately being last on the list benefits the investor by long term organizational success.9.  Judge your staff on 51 percent emotional job performance and 49 percent technical job performance.  You can always teach technical while emotional is much harder if not impossible to develop.  Lack of emotional job performance skills destroys teams and alienates customers.10.  "The road to success is paved with mistakes well handled" and "the worst mistake is not to figure out some way to end up in a better place after having made a mistake."The ten points above are obviously more powerful in the context of the book when illustrated with Mr. Meyer's stories and experiences.Dr. James T. Brown PMP PE CSPAuthor, The Handbook of Program Management

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*Product available on Desertcart Australia*
*Store origin: AU*
*Last updated: 2026-02-22*